Cashier - Cherryvale Mall

JCPenney; Rockford (IL); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Employee discount

Health insurance

401(k) with company match

Job summary

JCPenney in Rockford, IL is seeking a cashier to deliver outstanding customer service and drive sales at the checkout. You will greet customers, assist with reward programs, and manage returns with accuracy, using Point of Sale devices to support daily operations.

The role emphasizes reliable performance, teamwork, and alignment with iCAP targets for profitability and productivity while ensuring a safe store environment. Eligible associates receive benefits and competitive pay.

Qualifications

• Strong customer service and sales skills required.
• Ability to resolve issues quickly and professionally.
• Reliable, energetic, and capable of upselling programs.

Responsibilities

• Greet and assist customers with a focus on service excellence and sales, including rewards and gift card programs.
• Handle checkout processes, returns, and re-ticketing; support line management on POS devices.
• Support omnichannel efforts, recovery, and inventory tasks such as put-backs and replenishment.
• Uphold performance standards for shrink, safety, attendance, and store operations.

Skills

Customer service

Sales

Problem solving

Communication

Teamwork

Job description

As a Cashier you are accountable for the customer service and sales experience, including maintaining checkout standards, assisting with general operations such as omnichannel, recovery, and inventory, and upholding performance standards related to shrink, safety, and overall role performance.

Primary Responsibilities

• Customer Service & Sales – Greet and assist customers while providing excellent service, consistently demonstrating WORTH behaviors and engaging customers enthusiastically to resolve problems and assist with credit, rewards, and gift card programs. Promote Findmore and other programs to drive sales and enhance service.
• Checkout Standards – Complete checkout processes, including returns and re‑ticketing, and assist with signing, merchandising standards at all checkouts while stocking and merchandising impulse fixtures and replenishment. Proactively request assistance when additional help is needed. Utilize the Point of Sale on Mobile Warrior devices to support line management.
• General Operations – Assist with omnichannel efforts, recovery, put‑backs, fitting room maintenance, and participate in annual inventory processes.
• Performance Standards – Support company shrink and safety initiatives; consistently meet established performance standards, including iCAP program participation, product and service sales, customer service, profitability, productivity, and attendance.

Core Competencies & Accomplishments

• Resolve problems and make smart decisions that drive sales, profit, or customer service; execute work efficiently and effectively; inspire strong performance in self and others.
• Provide excellent customer service; cooperate and build positive, inclusive, respectful relationships; take accountability for actions and outcomes.
• Proactively improve the customer experience; demonstrate confidence and courage to do what is right; act with energy and urgency.
• Adapt quickly to changing situations with energy and a positive attitude while achieving high standards in results and ownership.
• Maintain intensity in delivering outstanding service and continuously seeking improvements.

What you get

If eligible, we offer a competitive benefits package including medical, dental, and vision insurance, term life insurance, paid vacation/holidays, and a 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. Associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday receive additional compensation. For paid vacation days and eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com.

Pay Range

USD $15.00/Hr – USD $18.75/Hr.