Job Description for Food Service Role at Harrah's Resort Southern California
Join our team and embrace a Funner culture, trailblazing spirit, and commitment to Family-Style Service. We seek energetic individuals eager to learn and have fun. Become part of our vision to create immersive, inspiring, and connecting experiences. Bring your Funner spirit along!
Minimum Requirements
- Preferred six months of food service experience.
- At least six months of cash handling and register experience.
- Hotel restaurant experience is a plus.
- Excellent Family Style Service and Starbucks customer service standards.
- Must be 18 years or older.
- Availability to work any day and shift.
- Ability to work in a team environment.
- Well-groomed appearance per franchise and company standards.
- Food Handlers card or willingness to obtain one within the first week.
- Flexibility to rotate through front-line stations such as warming, store support, cashier, and barista.
- Willingness to work in other food outlets and overtime if needed.
Role Responsibilities
- Greet and converse with guests upon entry, demonstrating the "Everyone Greets Everyone" (EGE) principle.
- Model Family Style Service for guests and team members.
- Uphold integrity, honesty, and the culture aligned with Starbucks and Harrah's principles.
- Handle difficult guest conversations effectively.
- Prepare snacks and beverages following franchise operations manuals.
- Warm and prepare sandwiches, pastries, and beverages efficiently.
- Process cash transactions according to company policies.
- Upsell products and promote Caesars and Starbucks brands.
- Maintain cleanliness and stock supplies in service areas.
- Follow health, safety, and food handling procedures.
- Perform tasks based on business needs and leadership direction.
- Adhere to attendance and policy guidelines.
Additional Requirements
- Ability to maneuver in casino/hotel areas and lift up to 50 pounds.
- Ability to bend, stoop, crouch, and perform physical tasks required for stocking and cleaning.
- Tolerance for hot temperatures and high noise levels.
- Proficiency in English reading, writing, speaking, and understanding.
- Tolerance for secondhand smoke, bright lights, and dust.
Pay starts at $17.50/hour plus tips, depending on experience. Other duties may be assigned as needed. Harrah's Resort reserves the right to amend this description as necessary.
We are an Equal Opportunity Employer and prioritize qualified Rincon tribal members and other federally recognized tribes. By providing a mobile number, you consent to receiving calls/texts regarding your application and opportunities, including automated messages.
Join us in our fun-filled environment where creativity, innovation, and inspiration thrive. Be part of the fourth largest resort in San Diego County—where making grownups smile is our passion!