Cashier / Barista / Food Service / Wine Service / Kitchen

George Howell Coffee Company; Cambridge (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the coffee sector is seeking an experienced Barista to join their vibrant team. This role involves crafting exquisite coffee and espresso beverages, serving a limited selection of wine, and providing exceptional customer service in a fast-paced café environment. With a commitment to employee development and a passion for coffee, this company offers a unique opportunity to be part of an innovative coffee culture. If you thrive in a dynamic setting and are eager to enhance your skills while engaging with customers, this position might be the perfect fit for you.

Benefits

Career Advancement Opportunities

Above-Average Wages

Coffee Education

Flexible Shifts

Qualifications

• 1+ years experience as a barista or server required.
• Skilled in customer service and cash handling.

Responsibilities

• Serve coffee, espresso, wine, and food with quality customer service.
• Maintain cleanliness and sanitation standards.

Skills

Customer Service

Latte Art

Cashier Skills

Multitasking

Communication

Education

High School Diploma

1+ years as Barista or Server

Tools

Coffee Brewer

Espresso Machine

Cash Register

Wine Equipment

Dishwasher

Ovens

Knives

Job description

About the Organization

George Howell Coffee is an artisanal coffee roaster with a flagship cafe at The Godfrey Hotel in Downtown Crossing and two smaller cafes in Boston Public Market and Newtonville. We have recently opened a new Cafe and Wine Bar at Lovestruck Bookstore in Harvard Square Cambridge. More cafes will be opening soon! As a company, we are passionate about our guests and want them to take part in the adventure as we explore the rainbow of coffee flavors and our new wine bar at Lovestruck. With deep roots in excellence, we strive to deliver, without overpowering, all the translucent layers of flavor inherent to great coffees and are excited to add a Wine Bar to our offerings. George Howell is committed to our employees, paying above-average wages, promoting education about coffee, and offering career advancement through its mentoring program. George Howell Coffee is a growing, people-first company looking for exceptional staff with a passion for specialty coffee. We hope to meet you soon.

Location: George Howell Coffee at Lovestruck

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Experienced Barista with the ability to serve coffee, espresso beverages, wine, and food in a consistent manner and according to recipes. Must have the ability to provide quality customer service and demonstrate a knowledge of coffee products, brew methods, equipment, wine (limited selection), and food products. Must be willing to assist with kitchen duties, preparing food, maintaining sanitation standards, and washing dishes. Responsible for serving all products with friendly, individualized attention toward each customer. Experience with cashier duties or willingness to learn.

CORE TASKS

• In the Cashier role, the employee must be able to explain the menu and be well-versed in the products available.
• Ensure customers are warmly received and welcomed and engaged in sincere and friendly conversation.
• Respond to questions/orders/concerns in a professional manner.
• Anticipate customer and store needs by constantly evaluating the environment and customers for clues.
• Facilitate easy dialogue regarding product offerings with customers.
• Actively participate in training sessions to advance your coffee education.
• Craft beverages that adhere to the company’s quality standards.
• Communicate effectively with customers and co-workers.
• Respond proactively to prevent negative customer service situations.
• Accurately ring sales orders into the POS system and count back change to the customers in a courteous and friendly manner.
• Restock retail shelves when necessary.
• Serve wine responsibly - must be TIPS certified. If you are not, we will provide you with the training to become TIPS certified.
• Serve food, clean dishes, and maintain sanitary standards.
• Routinely clean the bar area, retail shelving, floors, windows, and grinders; vacuum, and take out the trash.

REQUIREMENTS SECTION

Knowledge

• Experience as Server and Cashier, expected to serve food and clean dishes.

Skills

• Skilled at latte art or willing to learn.

Abilities

• Contagious energy that sets a positive example for other employees.
• Maintain a calm demeanor during periods of high stress.
• Self-motivated, learns quickly, and multitasks efficiently.
• Maintain punctual and consistent attendance.

Physical Characteristics (Physical attributes required with or without a reasonable accommodation)

• Maintain stationary (e.g., standing) for extended periods of time frequently and be on your feet for up to 8 hours per shift.
• Move around the café throughout the day assisting staff and customers, as well as performing shift responsibilities constantly.
• Move and lift supplies, equipment, boxes, and other items up to 50 pounds from the floor to shelves, under the counter, and up a set of stairs frequently.
• Shift position in multiple directions to work all stations in the kitchen and behind the counter in the front of the house.
• Reach items under the counter and overhead on shelves frequently.
• Tolerate exposure to cleaning solutions frequently.

Tools Used (Equipment required for the position)

• Coffee Brewer
• Espresso Machine
• Cash Register
• Wine Equipment
• Dishwasher
• Ovens
• Knives

Environmental Factors (Working conditions (inside or outside))

• Indoor fast-paced café setting.

Credentials/Experience (Minimum level of education, experience, and certifications)

• Experience as a barista or server for 1+ years.
• Ability to serve coffee and espresso beverages in a consistent manner according to recipes.
• Willingness to serve wine, food, and assist with dishwashing duties.

Other Requirements (Items that do not fit other categories such as travel, weekends, nights, etc.)

• Weekends required.
• Full and Part-Time shifts available.
• Early Morning Shift - 6:30 AM to 2:30 PM.
• Later Day Shift - 2:00 PM to 10:00 PM.
• Split shifts may be available.
• Shifts available 7 days a week.

This position is currently accepting applications.