Cashier

Buffalo Wings; Wooster (OH); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in the casual dining industry is seeking a Cashier/Greeter to join their team. This role focuses on creating a welcoming atmosphere for guests while managing takeout orders efficiently. Responsibilities include greeting customers, processing payments, and maintaining an organized cashier area. Ideal candidates will have strong communication skills, the ability to multitask, and a passion for providing excellent customer service.

Qualifications

• Strong customer service skills.
• Ability to multi-task effectively.
• Engaging and positive attitude.

Responsibilities

• Greet guests and manage takeout orders.
• Handle payments and provide customer feedback.
• Assist with preparation and ensure cleanliness.

Skills

Customer Service

Multi-tasking

Communication

Sales

Job description

JOB PURPOSE:

The primary purpose of this position is to positively represent the Buffalo Wild Wings Brand as a first point of contact for Guests. This role manages takeout orders, accurately enters orders into the Point of Sale System, and collects payments.

Cashier/Greeter: Make a great first impression with each Guest. Greet guests enthusiastically and genuinely interested in their experience. This role involves multi-tasking, from accommodating groups celebrating to managing takeout orders and payments. Engage with guests to encourage repeat visits.

JOB FUNCTIONS / RESPONSIBILITIES:

This is a part-time position, averaging 29 hours or less weekly. After 12 months, if hours average 30 or more, eligibility for company medical benefits is available. Full-time hours are typically 36-40 hours weekly.

• Provide a friendly welcome and ensure timely seating of guests.
• Participate in company programs such as Mystery Shop, GEM, and BARS, following standards like checking IDs for anyone under 40.
• Answer phones courteously according to Buffalo Wild Wings standards.
• Bus tables, deliver food, follow FIFO guidelines, and perform daily tasks.
• Respond to customer complaints or concerns and involve management when necessary.
• Engage with guests to create a personalized experience.
• Handle payments, cash drawer, and credit transactions accurately.
• Use menu knowledge to suggest items and upsell effectively.
• Enter takeout orders correctly into the POS system and check for accuracy.
• Bag and manage takeout orders, maintaining cleanliness and safety in the cashier area.
• Thank guests and solicit feedback to improve service and encourage future visits.
• Assist with prep, portioning, expo window, and food running tasks.
• Perform other duties as assigned by management.