Cashier

Kroger; Whitehall (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger in the United States seeks a Customer Service oriented Cashier/Checker. The role focuses on delivering an outstanding customer experience, greeting and assisting shoppers, and maintaining a safe, clean store environment.

Responsibilities include processing transactions, operating the POS, handling multiple tender types, enforcing policy on restricted items, and staying up-to-date with ads and safety procedures to ensure a smooth checkout experience for all customers.

Qualifications

• Customer service experience required.
• Strong communication skills are essential.
• Ability to perform basic math calculations.

Responsibilities

• Greet, engage and assist customers in a visible manner.
• Process transactions quickly, accurately and efficiently.
• Operate the POS system and handle various tender types per policy.
• Maintain awareness of cash limits and loss prevention guidelines.
• Adhere to policies for restricted sale items (Alcohol, Tobacco, DVDs).
• Report pricing discrepancies and follow coupon/postage guidelines.
• Stay informed about ads, promotions and safety regulations.
• Create a welcoming environment and assist with product questions.

Skills

Customer service experience

Effective communication

Basic math skills

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

Essential Job Functions:

• Cashier/Checker is responsible for being visible and actively greeting, engaging and assisting customers.
• Cashiers process customer transactions through the check lane quickly, accurately, and efficiently.
• Checkers understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
• Checker needs to understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.
• Cashier needs to understand and adhere to guidelines on restricted sale items (Alcohol, Tobacco, DVDs)
• Report pricing discrepancies to the Scan Coordinator.
• Follow established policies and procedures (where applicable) for postage stamps, gift cards, and coupons.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all local, state and federal laws, and company guidelines.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum Position Qualifications

• Customer service experience
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired Previous Job Experience

• Customer service experience
• Prior experience as a Bagger or Courtesy Clerk