Cashier

Kroger; Delaware (OH); On-site; USD 15,153 - 20,664; Full time

Job summary

Kroger is hiring for a cashier/ checker role to create a positive customer experience and maintain a safe, clean store environment. You will actively greet customers, handle transactions at the check lane, and follow company policies on cash handling, loyalty offers, and restricted items.

The position emphasizes honest, respectful service, teamwork in a fast-paced setting, and adherence to safety and loss-prevention procedures as you support customers of all ages and needs.

Qualifications

• Customer service experience required.
• Good communication skills and ability to assist customers.
• Basic math ability for handling transactions.

Responsibilities

• Greet, engage and assist customers in a visible manner.
• Process customer transactions quickly, accurately and efficiently.
• Use the POS system and handle cash, checks, cards, SNAP EBT, WIC and coupons per policy.
• Adhere to cash handling limits and prevent loss.
• Follow guidelines for restricted sale items (Alcohol, Tobacco, DVDs).
• Report pricing discrepancies to the Scan Coordinator.
• Follow policies for postage stamps, gift cards and coupons.
• Stay current with ads, promotions and seasonal items.
• Adhere to food safety regulations and guidelines.
• Support safety programs and report unsafe conditions to management.
• Inspect equipment and notify maintenance when needed.
• Create a welcoming environment and answer product questions.
• Follow all laws and company guidelines.
• Work cooperatively in a fast-paced, sometimes stressful environment.
• Manage conflicts calmly and professionally.
• Protect confidentiality of customer and business information.
• Follow directions and seek help to resolve issues as needed.
• Assist with minors, customers with special needs, and older adults.
• Perform essential functions with or without reasonable accommodation.

Skills

Customer service

Communication skills

Math basics

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

Essential Job Functions:

• Cashier/Checker is responsible for being visible and actively greeting, engaging and assisting customers.
• Cashiers process customer transactions through the check lane quickly, accurately, and efficiently.
• Checkers understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
• Checker needs to understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.
• Cashier needs to understand and adhere to guidelines on restricted sale items (Alcohol, Tobacco, DVDs)
• Report pricing discrepancies to the Scan Coordinator.
• Follow established policies and procedures (where applicable) for postage stamps, gift cards, and coupons.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all local, state and federal laws, and company guidelines.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum Position Qualifications

• Customer service experience
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired Previous Job Experience

• Customer service experience
• Prior experience as a Bagger or Courtesy Clerk