CASHIER

Marion Goodwill Industries; Westerville (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking organization as a Cashier, where you will play a vital role in providing exceptional customer service and ensuring efficient operations. This position involves greeting customers, managing cash transactions, and maintaining a clean and organized store environment. As part of a dedicated team, you'll contribute to the mission of enhancing community support through your daily interactions. If you are passionate about helping others and thrive in a dynamic retail setting, this is the perfect opportunity for you to make a difference while growing your skills in a supportive environment.

Qualifications

• Prior experience in a retail environment preferred.
• Good interpersonal skills and customer service.

Responsibilities

• Greet customers and provide outstanding customer service.
• Operate the POS for accurate sales transactions.
• Maintain cleanliness of the store and assist with promotions.

Skills

Customer Service

Cash Handling

Interpersonal Skills

Teamwork

Education

High School Diploma or G.E.D.

Job description

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Marion Goodwill Industries provided pay range

This range is provided by Marion Goodwill Industries. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$12.00/hr - $12.00/hr

Mission Contribution

To ensure the efficient and cost-effective operation of Goodwill through security of corporate assets, customer relations, sale of donated goods, accurate cash register operations in order to maximize profitability and increase training opportunities.

Summary

Under the direct supervision of the Store Team Lead Coach, the cashier is responsible for customer service, cash register sales, facility security and maintenance, greeting and assisting customers, bagging/wrapping merchandise, displaying merchandise, cleaning cash wrap area, counters, and front of store, hanging, stocking shelves and rotating merchandise.

Essential Functions

• A cashier is responsible for greeting customers both via phone or in person in a prompt, friendly and courteous manner, helping customers with the goal of providing 100% outstanding customer service.
• Operates the POS to ensure accurate and efficient sales data, price, and information codes on merchandise.
• Ensures proper cash handling of all transactions including proper processing of discounts.
• Responsible for ensuring the integrity of our “Change round up” program where all customers must be asked to round up the change from each transaction to fuel the mission of Goodwill within the communities that we serve.
• Cleans front doors, counters and glass frequently, dust cases, keep front of store clean, return shopping carts and baskets to appropriate areas, return unsold merchandise to proper area.
• Assists with promotions to include customer information, postings, special sign displays, etc.
• Stocks and maintains counter, windows and cash/wraps in a neat and clean condition always.
• Works in a safe manner, adheres to proper handling of material movement equipment and communicates any safety hazards or concerns.
• Assists in training new cashiers.
• Cleans dressing rooms and re-hang clothes as needed.
• Places apparel, wares, shoes, accessories, etc. onto sales floor in correct location and rotate merchandise from sales floor as needed.
• Adheres to all Goodwill and personnel policies and procedures; follow good safety practices including reporting safety hazards and injuries to the Store Team Lead Coach and/or leadership team.
• Maintains Goodwill security, relating to theft or pilferage and handling of cash receipts, according to policies and procedures.
• Performs assigned duties within the framework of our Guiding Principles:
• Using data for operational productivity
• We are committed to providing outstanding customer service.
• Greeting donors and shoppers within 10 seconds.
• Maintaining a clean, neat, organized, and safe facility. The image of the store reflects Goodwill, the Team Lead Coach, and the team.
• Stocking our store with full and fresh product .
• All donations should be processed within 24 hours.
• Avoiding piles-If you have a pile, we have a problem.
• May be asked to participate in activities outside of Goodwill.
• Attends in-service and related training as assigned by the Team Lead Coach.
• Performs other duties as assigned by the Store Leadership.
  
  

Minimum Qualifications

• High school diploma or G.E.D. preferred.
• Prior experience in a retail environment preferred.
• 6 months Cashiering experience preferred.
• Good interpersonal skills and customer service
• Ability to perform the essential functions with or without accommodation.
• Ability to develop and maintain effective working relationship with Supervisor, coworkers, customers and donors.
• Ability to work within a team situation.
• Ability to maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance.
  
  

Special Requirements

• Must have reliable means of transportation.
• Must make a commitment to drug-free workplace culture and policy.
  
  

Physical Requirements

• Able to stand, bend and reach.
• When business needs require performance of sales floor tasks, must be able to lift, push, pull, carry or otherwise move up to twenty-five (25) pounds with no support regularly. Over twenty-five (25) pounds request for additional team member assistance as needed.
• Able to perform tasks that require repetitive motion. Manual dexterity is required.
  
  

CRITICAL PERFORMANCE FACTORS (CPF) –

• Sales vs Budget (Location vs goal)
• Safety – Goodwill Safety metric score
• Attendance - Works schedule as assigned, notify leadership as needed with no recurring issues
• Quality of Work – (Attitude, sense of urgency, image, productivity, individual safety performance)
• Customer Service (10 second rule internal and external customers, smile, integrity of process and feedback)
• Transaction Value (Location vs individual)
• Change round up as a % of transactions (30% and higher than previous year)
• Sales Floor Support – (Meets production standards as needed ensuring fresh inventory)
• Accuracy of register input
  
  

Behavioral Expectations for Cashier

• Reliability: I accept responsibility for coming to work on time and following my schedule. I understand that what my supervisor asks of me is my job at that moment. I will be responsible for completing my work on time. I will give honest and timely feedback. I will address difficult issues with others as they arise. I will be available to assist others when needed, such as in response to important deadlines, changes in workloads or staffing issues. It is my duty to keep my work environment clean.
• I realize when I am not demonstrating reliability:
• I am not working as part of the team.
• I am putting my workload on others.
• I understand that not showing reliability can also negatively impact my employee status or employment.
• Coachability: I take responsibility for working in an environment where learning is important. I will evaluate my own behavior and how I am doing. I will seek guidance to make sure I am improving my quality and productivity. I will ask for ideas for improvement and will encourage and help others (when instructed to). By being responsible in completing my tasks, I will achieve my work goals on time, and I will do quality work without being prompted by my supervisor. I will follow company policies, procedures, or processes. I will keep my supervisor informed of my progress or any problems I feel could happen. I will acknowledge and correct any mistakes. I will show I can adapt to changes as they arise during my daily work.
• I realize when I am not demonstrating coachability:
• I am not fulfilling the mission of Goodwill.
• I am missing an opportunity for personal and professional growth.
• I understand that not being coachable can also negatively impact my employee status or employment.
• Communication : I will speak in a prompt and friendly manner to customers and coworkers. I will greet customers within 10 seconds of seeing them. I will not gossip or have conversations that are negative. I will be sensitive to the feelings of others. I will express my ideas and concerns to my supervisors through the correct communication channels. I will actively listen to others and show that I am willing to try to understand what they are saying and their views and concerns. I will show my team spirit by working together and cooperating with my coworkers. I will let others know that I value what they have said and done as we work to achieve our common goals.
• I realize when I am not demonstrating good communication:
• I am a part of a toxic work environment.
• My production will not be met.
• I understand that not communicating appropriately to customers, coworkers and supervisors can negatively impact my employee status or employment.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

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