Cashier

The Home Depot; West Des Moines (IA); On-site; USD 17,000 - 21,000; Full time

Job summary

The Home Depot in West Des Moines, IA is seeking a Head Cashier to support fast, friendly, accurate and safe checkout operations. You will assist in supervising and training Front End Associates, manage price checks, approvals and markdowns, and help reduce shrink through policy adherence.

Develop product knowledge, coach cashiers, and provide first level escalation for customer issues, ensuring exceptional service at all times.

Qualifications

• 1+ years of Cashier experience preferred.
• Strong customer service skills and product knowledge.
• Ability to follow policies and procedures to minimize shrink.

Responsibilities

• Process Checkout and/or Return transactions promptly and accurately.
• Monitor and maintain the Self-Checkout area.
• Provide product information and identify selling opportunities.
• Escalate issues and coach fellow Cashiers as needed.
• Assist in training new Cashiers and use available tools for coaching.

Skills

Cashier experience

Customer service

Job description

83114BR

Job Description

Position Purpose:

Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. They proactively seek product/project knowledge to provide customers with information and identify selling opportunities. They follow all policies and procedures to ensure that shrink is minimized. A Head Cashier will position Cashiers and support them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers. The preferred qualification for a Head Cashier is 1+ years of Cashier experience.