Cashier

Warrior Wings; Wauseon (OH); On-site; USD 16,531 - 20,664; Part time

Job summary

Torsap Thai Kitchen in Wauseon, Ohio is seeking a Front Counter team member to deliver excellent customer service and manage order taking. Responsibilities include greeting guests, taking orders accurately, handling payments, and maintaining a clean environment.

The ideal candidate should have strong communication and time management skills, with the ability to work in a fast-paced environment. Join our fun and customer-focused team!

Qualifications

• Clear and friendly verbal communication is essential.
• The ability to multitask and work quickly and efficiently under pressure during busy rushes.
• Essential for accurately handling cash, calculating change, and balancing registers.

Responsibilities

• Welcome customers warmly as they enter.
• Input orders accurately into the POS system.
• Assemble orders by grabbing specific food/drink items.

Skills

Communication

Time Management

Basic Math

Customer Focus

Job description

Front Counter

Responsible for maintaining a welcoming, organized reception area and delivering excellent customer service as the first point of contact.

Customer Service & Order Taking

• Greeting Guests: Welcome customers warmly as they enter, creating a positive first impression.
• Taking Orders: Listen to customer requests, input orders accurately into the POS system, and clearly communicate any special dietary needs or modifications to the kitchen staff.
• Menu Knowledge: Answer questions about menu items, ingredients, daily specials, and pricing.
• Handling Complaints: Resolve customer concerns or complaints professionally, escalating complex issues to management when necessary.

Cash Handling & Transactions

• Processing Payments: Accept cash, credit cards, and digital payments, and accurately count back change.
• Register Management: Balance the cash drawer at the start and end of shifts, ensuring all transactions are accurately accounted for.

Food Assembly, Restocking & Sanitation

• Order Preparation: Assemble orders by grabbing specific food/drink items, packing to-go bags, and ensuring items are served at the correct temperature.
• Stocking: Keep the counter area, condiment stations, napkin dispensers, and beverage machines fully stocked throughout the shift.
• Cleaning: Maintain a clean and sanitary environment by wiping down counters, sweeping the lobby, and clearing dining tables.

Key Skills Required

• Communication: Clear and friendly verbal communication is essential.
• Time Management: The ability to multitask and work quickly and efficiently under pressure during busy rushes.
• Basic Math: Essential for accurately handling cash, calculating change, and balancing registers.
• Customer Focus: A patient, positive, and empathetic attitude.

Team Members will cross‑train in various areas of the restaurant. Team members can be assigned to a primary job but may be required to step into other roles as needed. As a Warrior Wings Team Member, you will be responsible for creating a fun and customer‑focused environment while maintaining consistent quality food orders quickly.

Team Member Responsibilities

• Ability to work well as part of a team
• Great communication skills
• Basic computer skills
• Reliable transportation
• Be able to show up on time for shifts
• Ability to lift 50 lbs, kneel, bend, twist, reach and grab objects from above self or on floor
• Positive attitude
• Able to work in a fast‑paced environment
• Willing to work in other areas of the restaurant
• Able to clean tables, floors and other areas as assigned
• Taking orders by phone or in‑person
• Follow safety and food safety procedures
• A want to help others in the community