Cashier

Buffalo Wings; Jacksonville (NC); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading brand in the casual dining sector seeks a Cashier/Greeter to provide excellent first impressions to guests. This part-time role involves welcoming customers, managing takeout orders, and ensuring a friendly dining experience while promoting a positive team environment. Applicants should be energetic and have a genuine interest in customer service.

Qualifications

• Energetic, friendly, and interested in providing a great guest experience.
• Ability to manage takeout orders and assist during guest visits.
• Must be able to follow proper phone etiquette.

Responsibilities

• Greet guests warmly and ensure timely seating.
• Manage takeout orders and assist with customer payments.
• Maintain cleanliness and safety in the cashier area.

Skills

Friendly demeanor

Multi-tasking

Customer service

Job description

JOB PURPOSE:

The primary purpose of this position is to positively represent the Buffalo Wild Wings Brand as a first point of contact for Guests. This role manages all takeout orders, accurately enters orders into the Point of Sale System, and collects payments.

Cashier/Greeter: Make a great first impression with each Guest. Greet hungry sports fans like they are part of our team. Be energetic, friendly, and genuinely interested in what brings Guests through our doors. This position involves multi-tasking: finding the right spot for a Little League team celebrating their win, managing takeout orders, and assisting Guests with payments. You should be prepared to help throughout the Guest's visit and invite them back to be part of our team again.

JOB FUNCTIONS / RESPONSIBILITIES:

This is a part-time position, averaging 29 hours or less per week. After a 12-month period, if you average 30 or more hours per week, you will be eligible for company medical benefits. The expected hours for a full-time position are 36 to 40 hours per week.

• Provide a friendly welcome to incoming Guests and ensure timely seating.
• Participate in Company’s Mystery Shop, GEM, and BARS programs. Follow the BARS program standard: "Must ID anyone who looks under 40 years of age" and check IDs to ensure guests meet the minimum age for alcohol consumption.
• Follow proper phone etiquette and answer calls according to Buffalo Wild Wings standards.
• Bus tables, deliver food, follow FIFO guidelines, and complete daily tasks.
• Respond to customer complaints or concerns and involve a manager when necessary.
• Engage with guests to create a personalized experience and make genuine connections.
• Take payments, handle cash drawer, and process credit card transactions.
• Use menu knowledge to make suggestions and upsell.
• Enter takeout orders accurately into the Point of Sale system.
• Bag and manage takeout orders, checking for accuracy.
• Maintain a clean and orderly cashier area, practicing proper safety and sanitation.
• Thank guests as they leave, solicit feedback, and express hope for their return.
• Assist with prep and portioning tasks.
• Help with expo window and food running duties.
• Perform other duties as assigned by management.

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