Cashier

Fields Motorcars of Florida, Inc.; Downers Grove (IL); On-site; USD 51,577,000 - 68,770,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability insurance

Life insurance

401(k) Plan

Paid time off

Paid training

Employee vehicle purchase plans

Health and wellness and Sundays off

Job summary

Fields Lamborghini of Downers Grove is seeking a positive team member to join our luxury dealership and provide an exceptional experience to both internal and external customers. Our goal is to deliver the best customer experience and build life-long relationships.

As a family-owned dealership, we value Safety, Integrity, Courtesy, Presentation, and Efficiency, and encourage team members to share ideas while promoting from within the organization.

Qualifications

• Experience with basic office software and customer service; familiarity with phone systems a plus.
• Available to work flexible hours on weeknights and weekends.
• Ability to communicate customers' interests, needs and requests to management and sales personnel.
• Professional personal appearance and demeanor.
• An acceptable motor vehicle driving record according to dealership guidelines.

Responsibilities

• Calculate the customer’s bill using the dealership’s computer system.
• Receive cash, checks and credit card payments and record the amount received.
• Make change accurately and issue receipts.
• Answer phones and direct customers to the proper department.
• Handle customer complaints diplomatically and refer to the appropriate person for resolution.
• Operate the switchboard telephone system.
• Communicate with callers in a professional and efficient manner.
• Assist managers with clerical duties as needed.
• Be friendly and courteous with customers and employees.
• Familiarize yourself with department structures and internal procedures.

Skills

Communication

Professional appearance

Flexible schedule

Driving record acceptable

Tools

Microsoft Office

Job description

Fields Lamborghini of Downers Grove is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.

Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five, Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.

Responsibilities

• Calculate the customer’s bill using the dealership’s computer system
• Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
• Make change accurately and issue receipts to customers
• Answer phones and direct consumer to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

• Experience with Microsoft Office suite is a plus
• Available to work flexible hours on weeknights & weekends
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance
• Acceptable motor vehicle driving record according to dealership guidelines

What We Offer

• Medical
• Dental
• Vision
• Short- and Long-Term Disability
• Paid Basic Life Insurance
• 401(k) Plan
• Personal Time Off
• Paid Training
• Employee vehicle purchase plans
• Health and wellness and Sundays off

Physical Demands: While performing the duties of this job, the employee is regularly required to sit, and talk or hear; frequently required to use hands to finger, handle or feel; occasionally required to stand, walk, reach with hands and arms; and stoop, kneel, crouch or crawl; must occasionally lift and/or move up to 20 pounds; specific vision abilities required by this job include close vision.