Cashier

Kroger.com - Milan; Ann Arbor (MI); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in retail is looking for a Cashier/Checker. The role involves providing exceptional customer service and managing checkout processes efficiently. Ideal candidates should possess strong communication skills, basic math knowledge, and a commitment to safety and integrity. This position offers the opportunity to engage positively with customers and contributes to the overall shopping experience.

Qualifications

• Customer service experience required.
• Effective communication skills needed.
• Knowledge of basic math (counting, addition, subtraction) necessary.

Responsibilities

• Greet and assist customers actively.
• Process customer transactions efficiently.
• Adhere to safety regulations and guidelines.

Skills

Customer service

Effective communication

Basic math

Job description

Description for Candidates:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities for Candidates:

Essential Job Functions:

• Cashier/Checker is responsible for being visible and actively greeting, engaging and assisting customers.
• Cashiers process customer transactions through the check lane quickly, accurately, and efficiently.
• Checkers understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
• Checker needs to understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.
• Cashier needs to understand and adhere to guidelines on restricted sale items (Alcohol, Tobacco, DVDs).
• Report pricing discrepancies to the Scan Coordinator.
• Follow established policies and procedures (where applicable) for postage stamps, gift cards, and coupons.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all local, state and federal laws, and company guidelines.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications for Candidates:

Minimum Position Qualifications:

• Customer service experience.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).

Desired Previous Job Experience:

• Customer service experience.
• Prior experience as a Bagger or Courtesy Clerk.