Cashier

Kroger; Alpharetta (GA); In loco; USD 24.000 - 36.000; Tempo pieno

Descrizione del lavoro

The Kroger Co. is seeking a customer-focused cashier/checker to deliver outstanding service and maintain a safe, clean store environment. You will greet customers, process transactions, and operate the POS system with accuracy while following all policies and guidelines.

You will handle various tenders, stay informed about promotions, and follow food safety regulations while assisting diverse customers, including minors and seniors, in a fast-paced setting.

Competenze

• Experience in customer service
• Strong communication skills
• Basic math skills for counting and transactions

Mansioni

• Greet and assist customers in a friendly, visible manner
• Process transactions quickly, accurately, and securely at the checkout
• Operate POS system and handle cash, credit, debit, SNAP EBT, and loyalty offers
• Maintain loss prevention by following cash handling guidelines and store policies
• Follow rules for restricted sale items (Alcohol, Tobacco, DVDs)
• Note pricing discrepancies to the Scan Coordinator
• Follow policies for stamps, gift cards, and coupons
• Stay informed about current and upcoming promotions and ads
• Adhere to all food safety regulations and safety procedures
• Report unsafe conditions and coordinate with management to fix issues
• Inspect equipment and communicate maintenance needs to the appropriate person
• Create a welcoming environment and answer questions about products across the store
• Comply with local, state, and federal laws and company guidelines
• Work well under pressure and manage conflicts calmly
• Protect customer and business information with honesty and integrity
• Follow directions and seek help to resolve customer issues
• Provide assistance to minors, individuals with special needs, and older adults
• Capably perform essential duties with or without reasonable accommodation

Conoscenze

Customer service

Communication skills

Basic math

Descrizione del lavoro

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

Essential Job Functions:

• Cashier/Checker is responsible for being visible and actively greeting, engaging and assisting customers.
• Cashiers process customer transactions through the check lane quickly, accurately, and efficiently.
• Checkers understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
• Checker needs to understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.
• Cashier needs to understand and adhere to guidelines on restricted sale items (Alcohol, Tobacco, DVDs)
• Report pricing discrepancies to the Scan Coordinator.
• Follow established policies and procedures (where applicable) for postage stamps, gift cards, and coupons.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all local, state and federal laws, and company guidelines.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum Position Qualifications:

• Customer service experience
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired Previous Job Experience

• Customer service experience
• Prior experience as a Bagger or Courtesy Clerk