Cash Services Technician

rb; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Federal Reserve Bank of Atlanta seeks a Cash Services professional to manage currency and coin flow, ensuring accurate processing and adherence to internal controls. The role emphasizes on-site collaboration, operational efficiency, and supporting business continuity initiatives.

The position requires deep knowledge of currency handling functions and the ability to work extended hours as needed to maintain uninterrupted service. Onsite presence is required per management schedules.

Responsibilities

• Independently demonstrates highly technical knowledge of one or more Cash Services units (Currency Processing/Destruction, Paying and Receiving, Coin Paying and Receiving).
• May perform supervisory duties in accordance with governance policies and procedures.
• Conducts audits to verify department controls and workflow accuracy.
• Coordinates daily resource allocation, staff setup, and processing within specified hours.
• Monitors equipment, software upgrades, and output quality; supports issue resolution and reconciliations.

Job description

Company Federal Reserve Bank of Atlanta

As an employee of the Atlanta Fed, you will help support our mission of promoting the stability and efficiency of the U.S. economy and financial system. Your work will affect the economy of the Southeast, the United States, and the world. The work we do here is important, and how we do it is just as important as what we do. We live our values of integrity, excellence, and respect every day. We do the right thing, we do things right, and we treat people right. A career at the Federal Reserve Bank of Atlanta gives you the chance to do work that touches lives and helps communities prosper.

The Bank believes in flexibility to balance the demands of work and life while also recognizing the necessity of connecting and collaborating with our colleagues in person. Onsite work is an essential function of this position, and you are required to be onsite according to the schedule set by your management.

Shift: Day Shift (primary); Night Shift (as needed)

Position Summary Under the direction of Cash Management, supports the appropriate circulation of a significant value of currency and coin inventory to meet the needs of depository institutions and public citizens during normal operations and during business continuity periods. Responsible for implementation and execution of the business and operational strategies, administers cash systems to ensure optimal workflow and production. Develops and utilizes working relationships within the team, department, District, Bank customers and other external business partners, etc. in support of essential mission work. May support management in completing required financial and operational quality control and compliance audits. Monitors and acts on deposit quality issues to facilitate maximum production, customer service, and manages unit workflow and currency and coin inventory management. This position is a critical function of the Bank and may require extended work hours and or work during business continuity periods.

Key Responsibilities: Independently demonstrates highly technical knowledge of one or more of the Cash Services functions and associated systems, such as Currency Processing and Destruction, Currency Paying and Receiving, and Coin Paying and Receiving. This includes both knowledge of the operating environment (equipment, software, workflows, etc.), as well as the controls/policies/procedures and other governance materials related to the function. May perform supervisory duties as required by various governance policies and procedures. Complete financial and procedural management audits to ensure department controls are operating effectively. Is highly proficient in a specific unit of the Cash Services Operation, such as the Currency Processing and Destruction f unction. These duties include : providing operational support to Bank staff operating in this function; completing daily machine setup; supporting the implementation of software/hardware upgrades; resolving equipment related concerns, as well as software concerns; facilitating the completing of reject/re-entry mode processing; providing oversight of shredder jam recoveries; providing oversight to power resets; and assisting in resolving complex issues and out-of-balance conditions that arise within the operation. May also support setup activities for currency destruction activities such as IDA and RND. Collaborates with management and Cash staff to ensure that all processing is completed within specified operating hours. Is highly proficient in a specific unit of the Cash Services Operation such as the Paying/Receiving/Coin Processing Unit. These duties includ e: coordinating daily resource allocation and team setup; resolving carrier discrepancies; monitoring required reports and logs that may be maintained; and assisting in resolving complex out-of-balance conditions within critical processing time-frames. Performs designated "supervisory" functions within the inventory and transaction system (FedCash Central) and coordinates workflow of unit duties and staff by assigning work as well as performing various technical and administrative functions as needed. Performs required staff observations and reviews through use of the video surveillance system and through live observation. Provides support to the Currency Processing and Destruction function, the Currency Paying and Receiving function, or the Coin Paying and Receiving function, to monitor operational, equipment, and staff performance in various metrics. May also coordinate the monitoring of machine efficiency and effectiveness, working in close contact with vendor Field Engineers or other Cash stakeholders. Recommends denominational mix and amount of currency to be processed for the High Speed function to reduce backlog of currency and to keep the age of currency, by denomination, within System-mandated aging parameters. Provides oversight and review of all team financial accounting records and other team pa