Cash Register Associate (GCM)

Ghirardelli Chocolate Company; San Francisco (CA); In loco; USD 24.000 - 34.000; Tempo pieno

Descrizione del lavoro

Ghirardelli's in San Francisco seeks a friendly cashier to greet guests and process purchases at the register. You will ensure accurate transactions, assist customers on the sales floor, and provide superior guest service in a fast-paced retail environment.

The starting rate is $21.00 per hour. Prior cashiering and basic math skills are advantageous, with a focus on upselling and maintaining excellence in customer experience.

Competenze

• High School Diploma preferred.
• 0-2 years minimum experience in retail/restaurant cashiering.

Mansioni

• Greet guests and process purchases with the POS.
• Handle transactions and payments accurately.
• Bag purchases and upsell where appropriate.
• Maintain friendly, professional customer service at all times.
• Assist guests on the sales floor and answer inquiries.
• Stock replenishment and inventory awareness.
• Offer product samples to guests.

Conoscenze

Basic math

Communication

Independence

Teamwork

Time management

Computer literacy

POS systems

Guest service

Formazione

High School Diploma Preferred

Descrizione del lavoro

Ghirardelli's employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America's #1 premium chocolate company.

The Cashier is a brand ambassador that will greet guests and process purchases through the electronic register system.

Starting Rate: $21.00/hr

Scope of Responsibilities:

Cashiering

• Greet each Guest using both verbal and non-verbal communication in a positive manner
• Process purchases using either scanner technology or electronic keypad
• Properly bag purchases--wrapping breakable items where necessary
• Up-sell to Guest using established and appropriate procedures
• Process final purchases with either proper cash handling techniques or credit card transactions
• Close each transaction with a friendly greeting and inviting the guest to return

Guest Service

• When not processing purchases, assist guests on sales floor with purchases
• Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
• Replenish stock of durable and perishable goods as needed
• Answer shop phone system and respond to guest service needs in a professional manner
• Regularly assist Chocolateers, Supervisors, and Management in monitoring guest activity and creating excitement with superior guest service
• Assist, when necessary, in pre-packing items for sale; gift-wrapping items for sale; inventory control and management
• Offer samples of product to guests

Specific Knowledge & Skills

• Basic math skills
• Strong oral and written communication skills relevant to the requirements of the position
• Ability to work with little or no supervision
• Ability to work with a diverse work team and meet adversity with professionalism
• Ability to manage time effectively
• Computer literacy in register systems
• Knowledge of POS systems
• A Propensity to provide Superior Guest Service

Education and/ Experience

• High School Diploma Preferred
• 0 - 2 years minimum experience in retail/restaurant cashiering.

"Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records."

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