Cash Receipts and Collections Coordinator

Alabama Chapter of the American College of Cardiology; Washington (District of Columbia); On-site; USD 65,000 - 75,000; Full time

Job summary

The Alabama Chapter of the American College of Cardiology is seeking a Cash Receipts and Collections Coordinator to ensure accurate posting of cash receipts, reconcile accounts, and monitor client accounts receivable.

Under the Director of Billing and Revenue, you will engage with clients by phone and email, resolve billing inquiries, and collaborate with Finance and Legal teams to maintain strong relationships and ensure timely payments.

Qualifications

• High school diploma required; Accounting degree preferred.
• 2+ years of accounting or accounts receivable experience.
• Experience supporting collections or client account management preferred.
• Law firm or professional services experience strongly preferred.
• Experience with Aderant preferred.

Responsibilities

• Process and post daily cash receipts accurately.
• Report daily cash activity to Finance leadership.
• Monitor accounts receivable aging and follow up.
• Serve as client contact for billing and payment inquiries.
• Assist with month-end and year-end close processes.
• Support special projects and process improvements.

Skills

Client service

Professional communication

Attention to detail

Multitasking

Problem solving

Confidentiality

MS Office

Accounting systems

Team collaboration

Adaptability

Education

High school diploma

Associate or Bachelor’s in Accounting

Tools

LMS

Elite

Aderant

Job description

Cash Receipts and Collections Coordinator

Under the direction of the Director of Billing and Revenue, the Cash Receipts and Collections Coordinator is responsible for the accurate and timely posting of cash receipts, reconciliation of accounts, and ongoing monitoring and collections of client accounts receivable.

This role serves as a key point of contact in supporting positive client relationships by addressing billing and payment inquiries with professionalism, discretion, and a solutions-oriented approach. The ideal candidate demonstrates strong attention to detail, excellent communication skills, and the ability to collaborate effectively across departments.

RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

Cash Receipts & Posting

• Process and post daily cash receipts into the accounting system with a high degree of accuracy
• Report daily cash activity to Finance leadership
• Scan and maintain organized electronic records of all cash receipt documentation
• Perform daily and weekly cash reconciliations
• Research and resolve unapplied cash balances, including coordinating refunds when appropriate

Accounts Receivable & Client Collections Support

• Monitor accounts receivable aging and proactively follow up on outstanding balances in a professional and courteous manner
• Serve as a point of contact for clients regarding billing and payment inquiries
• Communicate with clients via phone and email to provide clarification, answer questions, and facilitate timely payment
• Maintain detailed and accurate records of client communications
• Collaborate with Billing and attorneys to resolve invoice questions or concerns
• Escalate complex or sensitive matters as appropriate, with a focus on preserving client relationships

Research & Issue Resolution

• Investigate and resolve client payment discrepancies with care and attention to detail
• Partner with internal teams to ensure accurate application of payments
• Apply retainer funds as directed
• Process A/R adjustments and write-offs in accordance with firm policies

Reporting & Support

• Assist with preparation of accounts receivable and work-in-progress reports, including aging and accruals
• Provide updates on account statuses and client communications as needed
• Support month-end and year-end close processes
• Participate in special projects and process improvement initiatives within the Accounting Department

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong interpersonal and communication skills with a client-service focus
• Ability to communicate professionally and diplomatically in all interactions
• Excellent attention to detail and organizational skills
• Ability to manage multiple priorities and meet deadlines
• Strong problem-solving skills with a proactive, solutions-oriented mindset
• Ability to maintain strict confidentiality of sensitive financial information
• Proficiency in Microsoft Office (Word, Outlook, advanced Excel)
• Experience with accounting and billing systems (LMS, Elite, Aderant or similar)
• Ability to work both independently and collaboratively in a team-oriented environment
• Flexibility and willingness to learn and adapt in a dynamic environment

EDUCATION AND EXPERIENCE:

• High school diploma required; Associate’s or Bachelor’s degree in Accounting preferred
• 2+ years of accounting or accounts receivable experience
• Prior experience supporting collections or client account management preferred
• Law firm or professional services experience strongly preferred
• Experience with Aderant preferred

OTHER DUTIES AND EXPECTATIONS:

• This description outlines the basic requirements of this position. It is not intended to be a complete description as other duties may be assigned

The base salary for this position is expected to be between $65,000 to $75,000 annually. Actual salary will be determined based on skills, experience (to the extent relevant) and other job-related factors, consistent with applicable law.

Wiley’s comprehensive benefits package includes medical and prescription drug plan coverage, dental, vision, flexible spending and health savings accounts, life insurance, 401(k) retirement plan with firm discretionary contribution, generous paid time off (PTO) package plus ten firm paid holidays, access to state of the art on-site fitness facilities and locker rooms and wellness programming, paid parental leave and subsidized backup child/elder care, and more.
*Wiley is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military and veteran status, personal appearance, family responsibilities, political affiliation, matriculation status, credit information, status as a victim or family member of a victim of domestic violence, a sexual offense or stalking, homeless status, or any other characteristic protected by applicable law.
**This Organization Participates in E-Verify. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.