Cash Payment Approver

DUAL North America, Inc.; Charlotte, Northern (NC, KY); Hybride; USD 40 000 - 50 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

401(k) retirement plan

Flexible Paid Time Off

Life and Disability insurance

Résumé du poste

Howden, located onsite in Charlotte, NC, is seeking a Cash Payment Approver to support the U.S. Retail finance team. The role emphasizes accurate payment processing, record-keeping, and timely issue resolution.

The position requires strong attention to detail, process discipline, and the ability to work in a fast-paced environment. Collaboration with internal stakeholders and ongoing system training are important parts of the role.

Qualifications

• Strong attention to detail with the ability to process data accurately.
• Ability to follow established processes and work effectively in a structured environment.
• Good problem‑solving skills, with the ability to identify issues and elevate when needed.
• Organized and able to manage multiple tasks and meet deadlines.
• Willingness to learn new systems and tools; experience with Excel, Word, and PowerPoint preferred.
• Clear written and verbal communication skills.
• Team‑oriented mindset with a collaborative approach to work.
• Positive, proactive attitude with a willingness to learn and develop.
• Ability to work in a fast‑paced environment and adapt to changing priorities.
• Basic awareness of compliance and the importance of following company policies.
• Basic understanding of accounting or insurance business processes; exposure to billing or finance operations is a plus

Responsabilités

• Process payments and enter data accurately in company systems.
• Resolve basic account and transaction queries in a timely manner.
• Maintain organized and up‑to‑date records, filing, and documentation.
• Prepare standard reports and provide updates on team activities or issues.
• Assist with assigned tasks and support team projects as needed.
• Escalate or redirect more complex queries appropriately.
• Respond to urgent requests with guidance from senior team members

Connaissances

Attention to detail

Process adherence

Problem solving

Organized

Clear communication

Team oriented

Willingness to learn

Adaptability

Compliance awareness

Insurance knowledge

Outils

Excel

Word

PowerPoint

Description du poste

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Title: Cash Payment Approver

Location: Onsite in Charlotte, NC

Why work at Howden?

We have always been employee‑owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head‑hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

What is the role?

The role is based in Charlotte, NC and supports the Howden US Retail business by reviewing payments and providing administrative support to the IBA and Finance teams. The individual is responsible for processing transactions accurately, maintaining up-to-date records, and resolving basic account queries in a timely manner. They will support reporting, assist with team activities and projects, and elevate more complex issues as needed. The role requires adherence to company policies, procedures, and regulatory requirements, with a strong focus on accuracy, professionalism, and confidentiality. Success in this role includes delivering timely, high‑quality service to internal and external clients while actively building knowledge and skills through ongoing development.

What will you be doing?

• Process payments and enter data accurately in company systems
• Resolve basic account and transaction queries in a timely manner
• Maintain organized and up‑to‑date records, filing, and documentation
• Prepare standard reports and provide updates on team activities or issues
• Assist with assigned tasks and support team projects as needed
• Escalate or redirect more complex queries appropriately
• Respond to urgent requests with guidance from senior team members

Policies, Procedures & Compliance

• Follow company policies, procedures, and instructions in daily work
• Ensure accuracy, proper approvals, and adherence to processes
• Maintain high standards of professionalism, ethics, and confidentiality
• Complete required training and stay compliant with regulatory requirements

Client & Team Collaboration

• Provide timely, professional support to internal and external clients
• Communicate clearly and work collaboratively within the team
• Share relevant information to support team efficiency and outcomes

Development

• Participate in training and development opportunities
• Build knowledge of industry practices and regulatory requirements

What are we looking for?

• Strong attention to detail with the ability to process data accurately
• Ability to follow established processes and work effectively in a structured environment
• Good problem‑solving skills, with the ability to identify issues and elevate when needed
• Organized and able to manage multiple tasks and meet deadlines
• Willingness to learn new systems and tools; experience with Excel, Word, and PowerPoint preferred
• Clear written and verbal communication skills
• Team‑oriented mindset with a collaborative approach to work
• Positive, proactive attitude with a willingness to learn and develop
• Ability to work in a fast‑paced environment and adapt to changing priorities
• Basic awareness of compliance and the importance of following company policies
• Basic understanding of accounting or insurance business processes; exposure to billing or finance operations is a plus

Compensation and Benefits

The expected base salary range for this role is $40,000 - $50,000; actual base salary will be determined based on factors including candidate experience and work location. This role is classified as non‑exempt under the Fair Labor Standards Act (FLSA). In addition to a competitive base salary, employees are eligible to receive a discretionary bonus.

Howden also offers a variety of benefits and programmes, subject to eligibility, including:

• Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts
• 401(k) retirement plan
• Flexible Paid Time Off and paid parental leave
• Life and Disability insurance

Our sustainability promise

We’re on a life‑long journey to become an ever‑more sustainable group. It’s a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office set‑ups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you’re excited by this role but have some doubts about whether it’s the right fit for you, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. If you want to know more, reach out to your Recruitment Partner.

Permanent

Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we’re a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long‑term, minority growth‑equity partners who share our vision to build a business to last, one that will never be sold. The owner’s mindset is something that’s embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.