Cash Operations Technician - Madison, WI

Cash Depot, Ltd.; Madison (WI); On-site; USD 46,000 - 60,000; Full time

Benefits offered by this job

Paid drive time

4-day work week

Company vehicle

Sign-On Bonus

Paid training

Profit Sharing Program

Annual bonuses

Job summary

Cash Depot, Ltd. is seeking a Cash Operations Technician for our Madison, WI area. You will manage cash operations, perform first-line maintenance on ATMs and AirVac equipment, and support route operations with minimal supervision.

We offer independence, a structured schedule, a company vehicle, paid training, and participation in profit sharing. This role emphasizes customer service, accuracy, and problem-solving in a field setting.

Qualifications

• High School Diploma or GED required.
• Valid Driver's License and clean driving record.
• Ability to lift and move equipment as required.
• Excellent customer service and communication skills.
• Ability to work independently and manage daily responsibilities.
• Cash handling and route-based service experience preferred.
• Mechanical or technical troubleshooting experience preferred.

Responsibilities

• Replenish ATM cash inventories and perform cash pulls.
• Deliver coin orders and process deposits.
• Follow all cash handling and security procedures.
• Complete route assignments accurately and efficiently.
• Clear ATM jams and perform basic diagnostics.
• Build strong customer relationships and communicate with dispatch.
• Document all service activities accurately and on time.

Skills

Customer service

Attention to detail

Communication skills

Independent work

Education

High School Diploma or GED

Job description

| Paid Drive Time | 4-Day Work Week | $2,000 Sign-On Bonus |Profit Sharing Bonus

Join a company that values independence, accountability, and customer service. Cash Depot is the nation's largest independent provider of retail cash management, ATM solutions, consumer financial services, and AirVac systems. Since 1983, we have built our reputation on delivering dependable service, innovative technology, and strong customer relationships nationwide.

Cash Operations Technician

We're looking for individuals who enjoy working independently, solving problems, managing responsibilities with minimal supervision, and delivering exceptional service in the field.

Why Join Cash Depot?

What We Offer

• Guaranteed 40-hour work week
• Paid drive time
• 4-day work week (Monday, Tuesday, Thursday & Friday)
• Company vehicle
• $2,000 Sign-On Bonus
• Paid training
• Stable, year-round work
• Profit Sharing Program
• Advancement opportunities

At Cash Depot, your work directly impacts customer success, and we believe in rewarding employees who contribute to that success.

Position Summary

As an Cash Operations Technician you will be responsible for managing cash operations and performing first-line maintenance on ATMs, Smart Safes, and AirVac equipment throughout your assigned territory.

This role offers the opportunity to work independently while combining customer service, cash management, route operations, and basic troubleshooting responsibilities.

What You'll Do

Cash Operations

• Replenish ATM cash inventories
• Perform ATM and Smart Safe cash pulls
• Deliver coin orders and process deposits
• Follow all cash handling and security procedures
• Complete route assignments accurately and efficiently

Equipment Support

• Clear ATM jams
• Replenish receipt paper
• Perform machine diagnostics
• Reboot equipment
• Install software updates
• Escalate advanced issues to skilled technical support team

Customer Service

• Build strong customer relationships
• Respond to customer needs professionally
• Communicate effectively with dispatch and operations teams
• Complete all service documentation accurately and on time

Qualifications

Required

• High School Diploma or GED
• Valid Driver's License
• Clean Driving Record
• Ability to lift and move equipment as required
• Strong attention to detail
• Excellent customer service and communication skills
• Ability to work independently and manage daily responsibilities

Preferred

• Cash handling experience
• Route-based service experience
• Mechanical or technical troubleshooting experience
• Experience working in a customer-facing field environment

Benefits

• Paid Holidays
• Paid Time Off (PTO)
• Annual Profit-Sharing Bonus Program –from approximately 15% to 20% of annual earnings, which could equate to $6,800 to $9,100 annually for an employee earning $22.00 per hour. Hourly would be an extra $3 to $4
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company-Paid Life Insurance
• Company-Paid Short-Term Disability
• Wellness Benefit Programs
• Medical Deductible Reimbursement Program

Physical Demands

N (Not Applicable)

Activity is not applicable to this position.

O (Occasionally)

Position requires this activity up to 33% of the time (0 – 2.5+ hours/day)

F (Frequently)

Position requires this activity from 33% - 66% of the time (2.5 – 5.5+ hrs/day)

C (Constantly)

Position requires this activity more than 66% of the time (5.5+ hrs/day)

Lift/Carry

Push/Pull

Stand

F

Up to 50 lbs.

F

Up to 50 lbs.

F

Walk

F

51 – 100 lbs.

O

51 – 100 lbs.

F

Sit

C

101 – 150 lbs.

O

101 – 150 lbs.

F

Manually Manipulate

C

Over 150 lbs.

O

Over 150 lbs.

O

Reach Outward

F

Reach Above Shoulder

O

Climb

O

Crawl

O

Squat or Kneel

O

Bend

O

Job Duties

Team Members will encounter the following items while performing their job duties, typically while performing their job independently without the assistance of others, and thus Team Members must be able to lift such items as an essential function of this position:

Item

Weight

Dispenser (part)

34 lbs.

Coin Bag

40 lbs.

Compressor

40 lbs.

High Security Base

60 lbs.

Coin Box

60 lbs.

Concrete Bag

80 lbs.

Dolly

86 lbs.

Top Compartment

140 lbs.

Vacuum Attachment

310 lbs. (with lifting equipment)

ATM Machines**

280 – 875 lbs. (with lifting equipment)

• Note: ATMs weighing over 875 lbs. require two (2) Technicians.

Other Physical Requirements

• Vision (Near, Distance, Color, Peripheral, Depth)
• Sense of Sound - normal

Why Cash Depot?

If you're looking for a career that offers stability, independence, and the opportunity to make an impact every day, Cash Depot provides the tools, support, and benefits to help you succeed.

Join a growing company where your contributions are recognized, your schedule provides work-life balance, and your success is rewarded.

Ada Reasonable Accommodation Statement

Cash Depot is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Contact the Human Resources Department if you ever need an accommodation to perform the essential functions of this position.

The Company will then engage in an interactive dialogue with you to determine what reasonable accommodations may be available to enable you to perform the essential functions of your position, absent undue hardship.

Cash Depot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.