Cash Operations Supervisor (Los Angeles)

Federal Reserve Bank of San Francisco; Los Angeles (CA); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Pre-tax FSAs

Backup Child Care Program

Family care leave

Paid vacation/sick/holidays

Pet Insurance

401(k) matching

Pension plan

Job summary

Federal Reserve Bank of San Francisco – Los Angeles office is seeking a Cash Operations Supervisor to lead a team in currency distribution, processing, and technology-enabled operations. You will drive efficiency, coach staff, and implement policies in a highly regulated setting.

The role emphasizes leadership, operational excellence, risk management, and collaboration with internal partners. Requires 3+ years in cash/ops and 1+ year of team leadership; on-site in Los Angeles with a 4/10

Qualifications

• 3+ years in cash or related business operations; 1+ years leading teams.
• Bachelor's degree or equivalent experience.
• Proven leadership in production, manufacturing, or supply chain settings.
• Adaptable, decisive, and comfortable making recommendations amid ambiguity.
• Strong customer service, teamwork, and organizational skills.
• Skilled in critical thinking, problem-solving, and clear communication.
• Analytical mindset with experience using data to identify trends and solutions.
• Background in risk management or compliance.
• Strong relationship-building and influencing skills across all levels.
• Experience developing and implementing new policies/procedures.
• Proficient in Microsoft Office (Word, Excel, Access, SharePoint, PowerPoint).
• Able to push/pull up to 50 lbs. and stand for extended periods.

Responsibilities

• Supervise distribution and processing activities, optimizing staff, inventory, and machine use to meet deadlines and performance metrics (quality, cost, efficiency and effectiveness)
• Contribute to short- and long-term team goals and monitor progress
• Create, communicate and maintain quality control policies and procedures to ensure risk management compliance
• Conduct risk assessments and develop corrective action plans
• Mentor and coach team members for career growth
• Train staff on equipment, systems, compliance, and procedural updates
• Identify and implement solutions to improve production, reduce risk, and boost engagement
• Ensure customer/vendor adherence to service levels and contractual obligations
• Resolve operational issues across machines, inventory, transactions, and settlements
• Collaborate with peers and partners to develop operational solutions
• Perform other duties as assigned

Skills

Leadership

Operations experience

Customer service

Teamwork

Analytical thinking

Risk/compliance

MS Office

Communication

Policy development

Physical stamina

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

We are the Federal Reserve Bank of San Francisco - public servants with a mission to advance the nation's monetary, financial, and payment systems to build a stronger economy for all Americans. As part of the nation's central bank, we are committed to understanding and serving the vibrant, expansive communities of the Twelfth District, which covers the nine western states of the United States. We seek diverse perspectives, foster professional growth and approach our work with integrity and commitment to service.

Cash Operations Supervisor (Los Angeles)

The Federal Reserve Bank of San Francisco is looking for a Cash Operations Supervisor to join our Los Angeles office. In this role, you will lead a team dedicated to operational excellence in the distribution and processing of U.S. currency, leveraging advanced authentication and piece-sorting technology. You'll play a key role in building and developing a high-performing team that delivers results in a fast-paced, highly regulated environment.

We're looking for a proven leader-someone with strong operational expertise, excellent communication skills, and a talent for coaching and developing others. The ideal candidate holds themselves to a high standard and is energized by the challenge of leading complex operations. If you thrive in leadership roles and find fulfillment in driving team success, we'd love to hear from you!

Location:

Federal Reserve Bank - Los Angeles Office (100% on-site)

950 South Grand Avenue Los Angeles, CA 90015

Schedule:

This role follows a 4/10 schedule (4 days, 10 hours), 6:00 PM-5:00 AM, Monday night through Friday morning, with a 10% shift differential added to base salary. Applicants must be flexible with start/end times to meet operational needs.

What you'll do:

• Supervise distribution and processing activities, optimizing staff, inventory, and machine use to meet deadlines and performance metrics (quality, cost, efficiency and effectiveness)
• Contribute to short- and long-term team goals and monitor progress
• Create, communicate and maintain quality control policies and procedures to ensure risk management compliance
• Conduct risk assessments and develop corrective action plans
• Mentor and coach team members for career growth
• Train staff on equipment, systems, compliance, and procedural updates
• Identify and implement solutions to improve production, reduce risk, and boost engagement
• Ensure customer/vendor adherence to service levels and contractual obligations
• Resolve operational issues across machines, inventory, transactions, and settlements
• Collaborate with peers and partners to develop operational solutions
• Perform other duties as assigned

Desired Experience + Traits:

• 3+ years in cash or related business operations; 1+ years leading teams
• Bachelor's degree or equivalent experience
• Proven leadership in production, manufacturing, or supply chain settings
• Adaptable, decisive, and comfortable making recommendations amid ambiguity
• Strong customer service, teamwork, and organizational skills
• Skilled in critical thinking, problem-solving, and clear communication
• Analytical mindset with experience using data to identify trends and solutions
• Background in risk management or compliance
• Strong relationship-building and influencing skills across all levels
• Experience developing and implementing new policies/procedures
• Proficient in Microsoft Office (Word, Excel, Access, SharePoint, PowerPoint)
• Able to push/pull up to 50 lbs. and stand for extended periods

Base Salary Range:

Min: $75,300 - Mid: $97,600 - Max: $120,100 (Location: Los Angeles, CA)

Benefits package includes:

• Medical, Dental, and Vision coverage
• Pre-tax Flexible Spending Accounts
• Backup Child Care Program
• Paid Family Care Leave
• Generous vacation, sick leave, and holidays
• Pet Insurance
• Matching 401(k)
• Retirement/Pension Plan

Full Time / Part Time: Full time

Regular / Temporary: Regular

Job Exempt (Yes / No): Yes

Job Category: Operations Family Group

Work Shift: Second (United States of America)

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. The SF Fed is an Equal Opportunity Employer.

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.