Cash Operations Manager — Lead, Improve & Inspire

Federal Reserve System; San Francisco (CA); On-site; USD 133,000 - 213,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Matching 401(k)

Retirement/Pension Plan

Pre-tax Flexible Spending Accounts

Backup Child Care Program

Paid Family Care Leave

Generous vacation, sick leave, andhol=

Pet Insurance

Job summary

Federal Reserve Bank of San Francisco seeks an Operations Manager to oversee Cash Administration and Paying and Receiving units in a high‑regulation environment. The role emphasizes leadership, process improvement, and cross‑department collaboration to ensure currency and coin distribution meets public demand.

The ideal candidate has 7+ years of leadership experience, strong communication, and coaching skills, with a track record of driving efficiency and risk management.

Qualifications

• Bachelor’s degree or equivalent work-related experience.
• Typically requires 7+ years of successful leadership experience in a fast paced, highly regulated operations environment.
• 5+ years of experience in effectively managing/leading teams.
• People focused and service oriented.
• Strong problem solving and excellent analytical skills.
• Excellent verbal and written communication skills.
• Strong coaching skills, ability to handle conflict resolution, relationship and team building skills, able to engage at all levels of the organization.
• Demonstrated ability to work under pressure and make immediate independent judgment decisions.
• Experience leading, and implementing process improvement initiatives.

Responsibilities

• Direct daily operations of the Cash Administration and Paying and Receiving units in compliance with Bank, Board of Governors, and Treasury policies, controls, and procedures.
• Achieve strategic objectives and performance targets by monitoring progress, addressing root causes of underperformance, and driving continuous improvement.
• Lead and inspire team members by setting a clear vision aligned with the Bank’s strategic direction, and support their growth and career progression through coaching, training, recognition, and performance management.
• Foster strong collaborative customer and vendor relationships within the vendor supply chain to ensure adherence to service levels and contractual obligations.
• Monitor compliance performance and ensure internal risk management requirements are met. Review risk assessments to identify root causes and confirm effective corrective action plans.
• Drive Group-wide process improvements by using data analytics, emerging technology, and Lean techniques to identify issues, share best practices, and standardize operations.
• Work to identify improvements in the operational effectiveness, efficiency and resiliency.
• Lead and participate in strategic initiatives that focus on business process improvement, technology and innovation, and new policy development.
• Support succession planning, including identification, assessment, development planning and review of successors.
• Manage the operation with a vision toward the future, and in ways that inspire and motivate employees to deliver superior performance.
• Encourage diverse perspectives and innovative thinking and approaches by individuals and teams within the Cash operation.
• Lead large-scope projects within the site, across the 12th District and nationally.

Skills

Leadership

Communication

Coaching

Analytical skills

Problem solving

Team development

Cross-functional collaboration

Decision making

Education

Bachelor’s degree or equivalent

Job description

Federal Reserve Bank of San Francisco seeks an Operations Manager to oversee Cash Administration and Paying and Receiving units in a high‑regulation environment. The role emphasizes leadership, process improvement, and cross‑department collaboration to ensure currency and coin distribution meets public demand.

The ideal candidate has 7+ years of leadership experience, strong communication, and coaching skills, with a track record of driving efficiency and risk management.