Cash Office Lead

Giant Eagle, Inc.; Johnstown (Cambria County); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) retirement plan

Bonus potential

Job summary

Giant Eagle, Inc. is seeking an Office Lead to guide the store's office functions and cash-handling processes, ensuring accountability and efficiency while delivering prompt, professional, and friendly customer service.

The role emphasizes leadership of the office staff and commitment to safety and accuracy in daily operations. The position requires 6 months to 1 year of experience, with bookkeeping or accounting exposure preferred, and a high school diploma or equivalent.

Qualifications

• 6 months to 1 year experience; Desire to become a Team Leader.
• Bookkeeping or accounting experience helpful; Customer Service Experience; Knowledge of Market District operational procedures
• High school diploma or equivalent

Responsibilities

• Actively support a culture of safety including food safety, Team Member safety and customer safety.
• Display a commitment to learn about food and share knowledge with team members and customers.
• Conduct business with integrity and deliver service in an unparalleled manner for every customer interaction.
• Promote an environment embracing diversity, inclusion, and respect for Team Members, Customers, Vendors, and the Community.
• Manage the cash flow of the store by tracking register and safe balances daily to minimize losses and maximize profits.
• Prepare accurate daily and weekly cash and sales reports and send to Corporate weekly with supporting documentation.
• Analyze Customer Satisfaction and Team Member surveys and design programs to meet objectives.
• Develop training methods to ensure continuous development of Team Members and department services.
• Maintain communication with Front End Team Leader to ensure efficient flow on the front end.
• Schedule staff and delegate work assignments for the office and service center to meet customer requirements.
• Manage lottery records and data to meet business requirements.
• Delegate DFS duties to Team Members to meet DFS objectives.
• Maintain records and paperwork according to regulations.
• Maintain a safe and clean environment to ensure health and OSHA compliance.
• Ensure procedures meet out-of-stock percentage goals.
• Order office supplies by reviewing past and projected usage.

Skills

Bookkeeping

Customer service

Operations procedures

Education

High school diploma

Job description

Job Summary

The Office Lead provides leadership in the implementation and evaluation of the functions and processeswhich control and manage the cash flow of the store to establish accountability, minimize losses and maximize efficiency while leading the office staff. The department and Team Members must provide unparalleled customer service through prompt professional and friendly service.

Job Description

Experience Required: 6 months to 1 year; Desire to become a Team Leader.

Experience Desired: Bookkeeping or accounting experience helpful; Customer Service Experience; Knowledge of Market District operational procedures

Education Desired: High school diploma or equivalent

Lifting Requirement: Up to 50 pounds

Age Requirement: At least 18 years of age

Job Responsibilities

• Actively support a culture of safety which includes, but is not limited to, food safety, Team Member safety and customer safety.
• Display a commitment to learn about food and share food knowledge with fellow team members and customers.
• Conduct business, at all times, with a clear understanding that customer service is a significant point of difference for our Company. Every interaction, whether with an internal or external customer, is to be conducted with the highest degree of integrity and with an understanding that the end result is to deliver service in an unparalleled manner.
• Actively participate in, and promote, an environment which embraces diversity, inclusion, and respect for Team Members, Customers, Vendors, and the Community.
• Manage the cash flow of the store by tracking register and safe balances daily to identify and resolve problems, minimize losses and maximize the store's profits.
• Prepare accurate daily and weekly cash and sales reports and send to Corporate weekly along with supporting documentation.
• Analyze Customer Satisfaction and Team Member Point of View Surveys, identify areas needing improvement, and design programs and procedures to meet objectives. Develop training methods and programs to ensure the continuous development of Team Members and department services in order to meet changing customer requirements and the Company's business objectives.
• Develop and maintain communication processes with the Front End Team Leader in order to maintain an efficient flow on the front end regarding change, pickups, and reconciling clerks.
• Schedule staff and delegate work assignments for the office and service center to ensure customer requirements are met.
• Manage lottery records and data to meet business requirements.
• Delegate DFS duties to Team Members so that DFS business objectives are met.
• Maintain records and paperwork according to state, federal, and Company regulations.
• Maintain a safe and clean environment to ensure health and OSHA regulations.
• Ensure that proper procedures are being followed so that store meets out-of-stock percentage goal.
• Order office supplies by reviewing past and projected usage to ensure supplies are available when needed.

About Us

At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us — because you matter.

The hiring range for this position is $15.50– $15.75 per hour/year. This range represents the anticipated base pay for this role. Actual compensation will be determined based on factors such as experience, skills, education, and location.

• Eligible employees may be offered health, vision, and dental insurance, personal/sick paid time, 401(k) retirement savings plan, bonus potential, paid bereavement, vacation and paid holidays.