Cash Management Services Teller Manager

Loomis-; Grand Rapids (MI); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Life Insurance

FSA/HSA

Job summary

Loomis seeks a Cash Management Services Manager in Grand Rapids to lead daily operations and a growing team. You will oversee cash vault processes, ensure fund accountability, and coordinate with customers, banks, and region management to implement policies and improve procedures.

The role requires strong leadership, a track record in banking operations, and the ability to drive efficiencies in a fast-paced environment. A Bachelor’s degree in business/finance is preferred.

Qualifications

• Minimum 5 years in the Banking industry.
• Experience with cash or check processing is highly preferred.
• Experience in fast-paced, deadline-driven production environments.
• Experience in meeting production goals and financial targets.
• Proven ability to build a high performing and diverse workforce.
• Excellent communication and customer service skills.

Responsibilities

• Manage operations and production activities in the Cash Vault, including branch leadership and staff.
• Plan and direct daily department activities—deposit verifications, change orders, currency/coin inventories.
• Ensure accountability and security of all funds transiting the department.
• Interact with customers, partners, and Region Cash Management to develop policies and communicate changes.

Skills

Leadership

Communication

Customer Service

Decision Making

Delegation

Independent Work

Education

Bachelor’s degree in Business/Finance or similar

Job description

Cash Management Services Manager

Job Overview

• This position is responsible for managing directly and through subordinates, operational and production activities in the Cash Vault with responsibility for the branch and their associates.
• Plans and directs daily activities for the department; to include deposit verifications, change order preparations and currency coin inventories management.
• Ensures accountability and securities of all funds transiting within the department.
• Interacts and participates with customers, business partners and Region Cash Management in the developments of associated policies and procedures, and communicates change throughout the Branch

Accountabilities

• Providing services to large banks, correspondent and niche banks, large corporate and small commercial entities, and coin and ATM customers
• Ensure accountability and security of all funds transiting the department
• Serve as liaison with the Federal Reserve Bank, banks, thrift charters, and commercial customers to identify and resolve problems; develop associated policies and procedures, and communicate change throughout the organization
• Exercise usual managerial authority regarding staffing, hiring, performance appraisals, promotions, salary increases, terminations, and staff development for a growing department
• Establish and review operating systems and procedures within the branch and dependent procedures outside the department; and update as needed to ensure process effectiveness and control, accountability, and security of all cash movement and inventory information
• Communicate with internal, bank, or commercial customers to address and resolve problems, special requests, and/or discrepancy situations
• Analyze complex factors to decide appropriate actions, and resolve situations not covered by set policies or procedures
• Sets and communicates clear goals while driving for results and creating a high performing work force focusing on staff moral and teamwork.
• Develop plans to reduce or eliminate operational inefficiencies.
• Other duties as assigned.

Primary Requirements

• Minimum 5 years’ experience in the Banking industry
• Experience with cash or check processing, highly preferred.
• Experience in a fast paced, deadline driven production environment.
• Experience in meeting production goals and financial targets.
• Proven ability building a high performing and diverse work force.
• Must have excellent communication and customer service skills.
• Proven leadership, decision making and delegation experience.
• Ability to work independently and in a matrix managed environment.
• Bachelor’s degree in Business; Finance or like field, a plus.

Benefits

Loomis offers one of the most comprehensive employees benefit packages in the industry, which includes:

• Vacation and Sick Time (PTO) as well as Paid Holidays
• Health & Dental Insurance
• Vision Insurance
• 401(k) Plan
• Basic Life Insurance Plan
• Voluntary Life Insurance Plan
• Flexible Spending and Health Savings Account
• Dependent Care Account
• Industry leading Training and Development