Cash/Corporate Accounting Consultant

Intercontinental Exchange Holdings, Inc.; Jacksonville (FL); Presencial; USD 95.000 - 135.000; Tempo integral

Resumo da vaga

Intercontinental Exchange, Inc. seeks a Cash/Corporate Accounting Consultant who acts as a subject matter expert in mortgage servicing cash management and corporate accounting within ICE Mortgage Technology’s MSP product suite.

You will help clients use ICE MT tools effectively and troubleshoot issues. This in‑office role is based in Jacksonville, FL; Provo, UT; or Omaha, NE, and involves supporting clients, performing testing, training, and coordinating with IT to define requirements and drive

Qualificações

• Extensive knowledge of funds processing, asset or corporate accounting.
• Strong loan servicing experience.
• Experience with MSP and mortgage servicing processes.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).

Responsabilidades

• Support clients using ICE Mortgage Technology software with cash and corporate accounting functions.
• Provide research and analysis for client requests.
• Communicate status and resolutions within established timeframes.
• Liaise between clients and IT to define requirements and support enhancements.
• Advise on mortgage servicing processes and their impact on integrated systems.
• Perform system, integration, and acceptance testing with client data.
• Train clients and internal teams on new features or processes.
• Maintain high case-resolution performance and minimize backlog.
• Identify systemic issues and document defects or enhancements.
• Document all client interactions and leverage knowledge bases.

Conhecimentos

Funds processing knowledge

Loan servicing experience

Microsoft Office proficiency

Analytical problem solving

Client communication

Cross functional collaboration

Ferramentas

MSP (Mortgage Servicing Platform)

Descrição da vaga

Job Description

The Cash/Corporate Accounting Consultant serves as a subject matter expert in mortgage servicing cash management and corporate accounting within ICE Mortgage Technology’s product suite, particularly MSP. The role centers on helping clients use ICE MT tools effectively, troubleshooting issues, and ensuring accurate, timely resolutions related to user interfaces, documentation, and platform functionality.

This is an in‑office role based in Jacksonville, FL; Provo, UT; or Omaha, NE

Responsibilities

• Support clients using ICE Mortgage Technology software with a focus on cash and corporate accounting functions
• Provide detailed research and analysis specific to client requests, within the environment and workflows
• Professionally communicate status and resolutions with clients, within established timeframes
• Act as a liaison between clients and IT teams to define requirements, document needs, and support system enhancements or regulatory changes
• Provide best‑practice consulting on mortgage servicing processes and their impact on integrated systems
• Perform system, integration, and acceptance testing—often using client data—to validate solutions.
• Train clients and internal teams on new features or processes
• Maintain high case‑resolution performance, aiming for first‑call resolution and minimal backlog
• Identify systemic issues, communicate defects/enhancements, and provide status updates
• Document all client interactions thoroughly and leverage knowledge bases and resources effectively

Required Qualifications

• Extensive knowledge of funds processing, asset or corporate accounting
• Strong loan servicing experience
• Functional expertise in one or more of the following areas:
  • Payments and reversals
  • Corporate advances
  • Payoffs
  • Suspense management
  • Drafting
  • Lockbox operations
  • Reconciliations
  • FASB accounting rules
  • Daily balancing
  • Curtailments
• Experience in working directly with clients through complex operational and technical workflows
• Analytical, proactive problem‑solving abilities with strong communication skills.
• Ability to multitask, remain composed under pressure, and collaborate across teams
• Proficiency with Microsoft Office applications, including Word, Excel and PowerPoint
• Demonstrated ability to make sound decisions, maintain professionalism and deliver positive client outcomes

Preferred Qualifications

• Experience working in mortgage servicing industry
• Hands on experience with MSP (Mortgage Servicing Platform)

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.