Cash Application Team Lead: Lead & Optimize Payments

ADM; Decatur (IL); On-site; USD 74,000 - 135,000; Full time

Benefits offered by this job

Paid time off

Adoption assistance

Tuition assistance

LinkedIn Learning

On-site wellness center access

401(k) with matching contributions

Job summary

ADM in Decatur, IL is seeking a Cash Application Team Lead to head the NA Global Business Services cash app team. You will oversee daily operations, ensure timely and accurate payment application, and drive process improvements while developing the team for top-tier service and performance.

The role emphasizes leadership, coaching, and collaboration with stakeholders, ensuring strong controls and SOX compliance, and leveraging data to optimize outcomes in a fast-paced environment.

Qualifications

• High school diploma required.
• Bachelor's degree in Accounting, Finance, Business, or related field preferred.
• Prior leadership or supervisory experience preferred.
• Experience in Accounts Receivable, Cash Application, Shared Services, or Global Business Services environments preferred.
• Continuous Improvement experience (Lean, Six Sigma, or similar) is a plus.
• Strong Microsoft Office skills, particularly Excel.
• Strong analytical, organizational, and problem-solving skills.
• Ability to communicate effectively with team members, customers, and business stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead, coach, and develop Cash Application team members.
• Provide timely performance feedback and support employee development.
• Manage staffing, onboarding, training, and performance management activities.
• Foster a positive, collaborative, and customer-focused team environment.
• Oversee daily cash application activities to ensure payments are processed accurately and on time.
• Monitor workloads, service levels, and key performance metrics.
• Partner with internal and external stakeholders to resolve payment issues and improve customer experience.
• Ensure operational compliance with company policies and internal controls.
• Monitor distribution of work utilizing multiple systems to gather and analyze data.
• Coach and Train staff on processes and process improvements.
• Identify process improvement opportunities that increase efficiency, improve quality, and reduce costs.
• Analyze errors, identify root causes, and implement corrective actions.
• Maintain process documentation, standard operating procedures, and training materials.
• Support system enhancements and automation initiatives, including appropriate use of AI-enabled tools.
• Ensure strong financial and SOX controls are maintained within the process.
• Assist with Audit inquiries and responding within 24 hours.
• Build and maintain strong relationships with business partners, customers, and leadership teams.
• Communicate process changes, performance results, and improvement initiatives.
• Lead meetings and present operational updates and recommendations.
• Monitor and analyze operational performance, quality, and productivity metrics.
• Review process costs and performance trends and recommend improvements.
• Use data to drive decisions and support continuous improvement efforts.

Skills

Leadership

Excel

Communication

Analytical thinking

Problem solving

Multitasking

Education

High school diploma

Bachelor's degree in Accounting/Finance/Business

Tools

Microsoft Office

Job description

ADM in Decatur, IL is seeking a Cash Application Team Lead to head the NA Global Business Services cash app team. You will oversee daily operations, ensure timely and accurate payment application, and drive process improvements while developing the team for top-tier service and performance.

The role emphasizes leadership, coaching, and collaboration with stakeholders, ensuring strong controls and SOX compliance, and leveraging data to optimize outcomes in a fast-paced environment.