Cash Application Representative

Superior Ambulance Service

Elmhurst (IL)

On-site

USD 29,000 - 33,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation

Health/dental/life insurance

Tuition reimbursement

Career growth opportunities

Job summary

Superior Ambulance Service is seeking a Cash Application Specialist to post credits and process EOBs, ensuring accurate posting and balance to client accounts. The role includes insurance verifications and prebilling training within the PBS Operations Department.

Ideal candidates have 1–2 years in revenue cycle and insurance processing, familiarity with CPT/ICD codes, and strong Excel skills. On-site position with competitive benefits and growth opportunities.

Qualifications

High school diploma or equivalent; college preferred.
1–2 years of revenue cycle experience or EMS billing preferred.
Knowledge of CPT, ICD-9/10 and HCPCS codes.
Understanding of government payers and managed care rules.
Ability to multi-task and remain accurate under stress.
Proficiency with Word and Excel; good typing skills.

Responsibilities

Post payments to patient accounts and balance to checks and clients.
Read, analyze, and process EOBs from various insurances and apply credits.
Balance payments daily and document postings in notes.
File and maintain paperwork per HIPAA and client standards.
Collaborate with departments to research payments upon request.
Post and balance refunds when needed.
Assist with clerical duties of the Cash Applications Team.
Perform related duties as assigned by management.
Audit zero-pay EOBs and process withholdings; balance checks.
Ensure accuracy and regulatory compliance in all tasks.
Follow policies and identify billing outliers; meet posting metrics.
Demonstrate knowledge of insurance billing requirements.

Skills

Revenue cycle collections

Insurance payment processing

Insurance follow-up

EMS experience

CPT/ICD codes

Attention to detail

Education

High school diploma or equivalent

College preferred

Tools

Microsoft Word

Microsoft Excel

Job description

History of the Company

Superior Ambulance Service started in 1959 with one ambulance and today is the largest independent, locally owned, and operated emergency medical services provider in the Midwest. Superior employs more than 4,000 licensed EMTs, Paramedics and Nurses, operating a fleet of more than 800 ambulances throughout Illinois, Indiana, Ohio, Michigan, and Wisconsin. Superior also provides Critical Care, helicopter, and fixed wing emergency medical transportation.

Overview

The Cash Application Representative, is responsible for posting received credits, zero-pays, understanding and processing revenue sources, and identifying and reporting revenue changes for clients. The Cash Application Specialist may perform clerical duties as needed, as well as participate in other projects or special assignments throughout the PBS Operations Department when appropriate.

All representatives will conduct insurance verification as needed and are required to complete prebilling training to qualify for the role.

Responsibilities

Post payments to respective patient accounts and balance to check, day and client.
Read, analyze and process EOBs from Commercial, Auto, Workman’s comp, Government insurances adding contractual credits as applicable.
Balance to check, day and client all payments that were posted daily.
Detail posted-payment specification in notes as needed.
File and maintain paperwork pursuant to Cash Application under Minimum Necessary and HIPAA regulations and standards.
Collaborate with other departments by researching payments upon request.
Post and balance refunds when needed.
Assist with the clerical duties of the Cash Applications Team, including other representative’s tasks when needed.
Fulfil other related duties, as assigned by managerial or supervisory staff.
Audit zero-pay EOBs and process withholdings; balancing the checks.
Always ensure accuracy and attention to detail.
Abide by client regulations and post accordingly.
Meet posting per hour/day metrics and pass Quality Assurance screenings.
Demonstrates knowledge and compliance of insurance, local, state, and federal billing.
Ability to complete tasks efficiently both individually and in a group environment.
Handle assigned correspondence fulfilling any other duties as assigned by managerial staff.

Qualifications

High school diploma or equivalent accepted, College Preferred
A minimum of 1-2 years of experience in:

Revenue cycle collections required
Insurance payment processing
Insurance follow-up
Previous experience in EMS preferred, but not required.

Knowledge of CPT, ICD-9/10 and HCPCS codes.
Sharp intelligence of government payers and other commercial/managed care carrier rules and processes in a professional billing environment
Ability to “multi-task” and handle f air amount of stress when busy.
Ability to follow policies and procedures and identify outliers.
Ability to engage critical-thinking and identify trends.
Intermediate skills with Microsoft Office applications: Word, Excel.
Initiative to learn new tasks and the ability to apply acquired knowledge to future duties.
Flexibility, adaptability, and accountability are necessary for optimum client results

Computer and Other Office Qualifications of the EMS Cash Application Specialist

Computer literate. Must use multiple screens and systems simultaneously.
Able and/or willing to navigate project management platforms (Basic training provided).
Proficient in Word and Excel applications, and good keyboard and calculator typing skills (minimum 45 WPM, with a focus on accuracy).
Willingness to learn new material and the ability to implement changes efficiently.
Must have a good understanding of basic mathematical operations, as well as the ability to perform basic mathematical computations.
Detail oriented consistently.
Demonstrates problem solving abilities.

Possesses good organizational skills. Supports the guiding principles & vision by exhibiting the following behavior with staff, customers, patients, guest, and communities:

Excellence & Competence
Communication
Accountability
Responsiveness
Ownership

Physical Demands

While performing the duties of the job, the employee is consistently required to sit for extended periods; use hands, fingers, handle, feel; and talk, hear &see. The employee is frequently required to sit, stand and walk. The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include the ability to adjust focus. The employee is occasionally required to work under high pressure in a fast-paced environment.

Work Environment

While performing the duties of the job, the employee is regularly in verbal contact with others and constantly works face-to-face with and around others. The employee must be able to adapt to changing environmental conditions.

Benefits