Cash Application Specialist

Svdpnky; Lubbock (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

Empower is seeking a detail-oriented Cash Application Specialist to ensure timely posting of patient and insurance payments and accurate adjustments. You will manage remittance downloads, generate essential reports, and reconcile daily transactions in our EMR system.

The role emphasizes accuracy, confidentiality, and the ability to work under interruptions while maintaining high-quality customer service. A strong foundation in medical billing and knowledge of insurance plans (Medicare/Medicaid)

Qualifications

• High School education or GED required.
• Experience with insurance verification preferred.
• Attention to detail and ability to handle interruptions while staying organized.

Responsibilities

• Post patient and insurance payments accurately and timely.
• Post adjustments to patient accounts.
• Download and apply electronic remits (835s).
• Generate reports on payments and adjustments in the EMR.
• Reconcile daily payments to accounts, remittance, and batches.
• Identify trends in payment discrepancies and explain causes.
• Answer questions on cash application processes.
• Maintain reporting requirements and confidentiality.

Skills

Organizational skills

Interpersonal communication

Time management

Medical terminology

EOB reading

Written communication

Verbal communication

Math skills

Home Health knowledge

Accounts receivable

Medical billing software

MS Office

Excel

Insurance plans (Medicare/Medicaid)

Attention to detail

Confidentiality

Education

High School or GED

Tools

MS Office

Medical billing software

Job description

At Empower, we are proud to serve as a one-stop-shop business partner for healthcare organizations to support their administrative and employer needs. We strive to be more than a workplace, but also a community, where every voice is heard, and every team member is valued. Our team is driven by a shared mission to create a positive impact on healthcare organizations and the lives they touch. Join our team today to be part of our mission!

Job Summary:

The cash application position is responsible for timely and accurate posting of payments and adjustments to patient accounts. This position is also responsible for balancing and reconciling bank deposits by generating reports in the EMR.

Essential Functions:

• Timely and accurately posting of patient and insurance payments
• Timely and accurately posting of adjustments to patient accounts
• Understands how to download electronic remits (835’s)
• Prepares and generates appropriate system reports on payments and adjustments
• Reconciles all payments to the account, remittance, and batch daily
• Recognize trends identifying reasons for payment discrepancies
• Provides guidance related to questions about the cash application of payments
• Offers input and maintains reporting requirements relative to cash and adjustment applications spreadsheet.

Additional Responsibilities:

• Performs other duties as assigned or requested.
• Conforms to all applicable Agency policies and procedures.
• Sound clinical judgement and ethical decision-making.
• Participates actively in continuing education and in-services.
• Maintains confidentiality of patient information and business trade practices
• Assumes accountability for reporting incidents and complaints according to Agency policy.

Knowledge / Skills / Abilities:

• Excellent organizational and interpersonal communication skills
• Time management
• Medical terminology including how to read an EOB
• Advanced written and verbal interpersonal communication
• Basic math skills.
• Home Health or Hospice knowledge preferred
• Accounts receivable and posting payment is preferred
• Experience with medical billing software preferred
• Computer proficiency – MS Office and web enabled applications strongly preferred
• Excel Knowledge
• Knowledge of insurance plans including Medicare and Medicaid
• Ability to handle completing a task in high levels of interruption while paying close attention to detail
• Ability to maintain confidentiality

Information Management:

Treats all information and data within the scope of the position with appropriate confidentiality and security.

Minimum Position Qualifications:

High School education or GED

1+ years of insurance verification preferred

Driver’s license and proof of current auto liability insurance; no listing in the OIG Excluded Provider listing

Environmental Conditions:

Works under a variety of conditions in facilities and offices; ability to work flexible schedule, ability to travel locally; some exposure to unpleasant weather . Moderate noise level; moderate stress and emotional demands.

Physical Requirements: Sitting is required. Requires ability to always handle stressful situations in a calm and courteous manner. Requires working under some stressful conditions to meet deadlines and agency needs. Ability to travel.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities.