Caseworker - 12 months contract

AmerisourceBergen; United States; Remote; CAD 41,000 - 64,000; Full time

Job summary

Join a leading healthcare company dedicated to improving lives. As a Case Manager, you'll manage projects, provide patient support, and ensure compliance with protocols. We offer a full-time role with comprehensive benefits and opportunities for growth.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Wellness Programs

Parental Leave

Training Opportunities

Mentorship

Volunteer Opportunities

Qualifications

• Minimum one year experience in customer service.
• Broad training in business, sales, marketing, or computer sciences.

Responsibilities

• Manage assigned projects and provide telephone support.
• Administer case-management protocols and communicate with managers.
• Participate in training and assist in training new caseworkers.

Skills

Bilingual

Problem Solving

Attention to Detail

Communication

Education

Associate's Degree

Tools

Microsoft Office

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

PRIMARY DUTIES AND RESPONSIBILITIES:

1. The management of the assigned projects and/or cases.
2. Adherence to the general company processes.
3. Telephone support, including implementing call-centre programs and providing assistance to patients, healthcare professionals, and funding bodies regarding funding and access issues, compliance programs, and more.
4. Administer and adhere to case-management protocols, including clinical monitoring, data collection, patient follow-up, and adverse event reporting.
5. Implement pharmaceutical and biotechnology market research initiatives with healthcare professionals.
6. Manage patient programs involving outbound calls and document activities in specific databases.
7. Participate in ongoing training and provide feedback on protocols, databases, and processes.
8. Communicate effectively with managers and colleagues regarding case management during absences.
9. Assist in training new caseworkers through shadowing and call monitoring.
10. Report all adverse events to the appropriate units/departments.
11. Perform additional duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

1. Broad training in fields such as business, sales, marketing, or computer sciences, generally obtained through a two-year associate's degree or equivalent experience.
2. Minimum of one year experience in customer service.
3. Bilingual (French/English) is an asset.
4. Ability to multitask, attention to detail, strong problem-solving skills.
5. Experience in the medical/pharmaceutical field is an asset.
6. Proficiency in Word, Excel, and Outlook.

MINIMUM SKILLS, KNOWLEDGE, AND ABILITY REQUIREMENTS:

1. Knowledge of the pharmaceutical distribution industry.
2. Working knowledge of automated warehouse systems.
3. Strong business, financial, analytical, and mathematical skills.
4. Effective communication, interpersonal, organizational, and leadership skills.
5. Ability to meet deadlines and resolve issues efficiently.
6. Excellent presentation skills and proficiency with Microsoft Office.

The role involves daily contact with English-speaking customers, patients, and cross-functional teams.

What Cencora offers

We provide comprehensive compensation, benefits, and resources to support our inclusive culture and your personal growth. Benefits include medical, dental, vision, wellness programs, parental leave, and more. We also offer training, mentorship, and volunteer opportunities.

Full-time position.

Equal Employment Opportunity

Cencora is committed to equal employment opportunity and prohibits discrimination and harassment. We provide reasonable accommodations for individuals with disabilities during the employment process. For accommodations, contact 888.692.2272 or [e-mail].

Accessibility Policy

We are committed to accessible employment practices and will accommodate individuals with disabilities during recruitment and employment.

Salary Range*

$41,200 CAD - $63,360

Affiliated Companies

Innomar Strategies