Caseworker

New York City Health and Hospitals Corporation; New York, Northern (NY, KY); Hybrid; USD 48,000 - 83,000; Full time

Job summary

NYC Health + Hospitals in Brooklyn (Kings County) seeks a Social Services professional to provide client and patient support, develop service plans and determine eligibility for needed benefits.

Under supervision, you will interview clients, coordinate referrals, monitor progress and advocate for services within a multidisciplinary team. Relevant counseling and case management experience is valuable for this role.

Qualifications

• Bachelor’s degree from an accredited college or university.
• Section 424-a requires inquiry about child abuse and maltreatment history for candidates with child‑caring responsibilities.

Responsibilities

• Under supervision, provides social services to clients/patients, such as recipients of public assistance, food stamps and/or medical assistance, adults receiving or needing institutional care or protective services, and homeless adults/families.
• Identifies, develops and implements social service plans; may determine eligibility for services and perform counseling and investigative activities.
• Interviews applicants for services; gathers and records information; makes initial assessments and referrals; interviews applicants and clients in homes and offices.
• Manages cases, assesses needs, refers clients to medical and social benefits, monitors progress and coordinates services.
• Investigates and verifies information about clients, including family, income, resources and employment.
• Performs home visits to assess needs and makes referrals for supportive services and psychiatric evaluation.
• Assists individuals receiving mental health and drug rehabilitation treatment to continue treatment and develop discharge plans.
• Determines eligibility for shelter, institutional or hospital services, and daycare placement for children.
• Provides counseling to motivate clients to achieve objectives and assists in obtaining benefits, housing, employment, education and health services.
• Provides health-related and social services to various client groups and helps them manage daily living needs.

Education

Bachelor’s degree

Job description

Provider Careers at NYC Health + Hospitals

Kings County Hospital Center has a rich legacy for its pioneering role in medicine. Today, with over 625 beds, our hospital remains on the cutting edge of technology and provides the most modern procedures with state-of-the-art equipment. Built in 1831 as a one room infirmary for publicly supported care of the sick, Kings County Hospital Center continues to be a leading healthcare facility whose mission is to provide care to everyone regardless of their ability to pay. The hospital provides a wide range of health services, and specialties are offered in all fields of modern medicine. More than 200 clinics provide a wide array of ambulatory care services.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Responsibilities

• 1. Bachelor’s degree from an accredited college or university.


• Section 424-a of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child‑caring responsibilities is or has been the subject of a child abuse and maltreatment report. The agency has the discretion to assign a candidate who has been the subject of a child abuse and maltreatment report to a position with no child‑caring responsibilities.

Duties & Responsibilities

Purpose of Position:

Under supervision, with some latitude for independent action and decision‑making, provides social services to clients/patients, such as recipients of public assistance, food stamps and/or medical assistance, adults receiving or needing institutional care or protective services, and homeless adults/families; identifies, develops and implements social service plans for such individuals; may determine the eligibility for these services; may perform counseling and investigative activities; performs related work.

Examples of Typical Tasks:

1. Interviews applicants for services; gathers and records required information; makes initial assessments and referrals; interviews applicants and clients in their homes and in agency offices.


2. Manages cases of social service recipients, assesses the clients’/patients’ needs; refers clients/patients to appropriate service such as medical and social benefits and entitlements; takes other preproperate actions; monitors progress; follows-up and coordinate services.


3. Investigates and verifies information obtained concerning client/patient, including family composition, income, financial and other resources, past employment, legally and socially responsible relatives, and status of children.


4. Makes home visits to adults to assess their needs, noting, recording, and reporting on the clients’ ability to function and perform basic daily living skills, such as providing for their own security, grooming themselves, taking prescribed medication, and maintaining their households; makes referrals for supportive services and/or psychiatric evaluation.


5. Assists individuals receiving mental health and drug rehabilitation treatment while incarcerated in the New York City correctional system to continue treatment after release; assesses clients’ eligibility for concreate social services such as public assistance and/or housing; explores community mental health resources to identify appropriate service providers; works with clients to develop appropriate discharge plans and encourage use of services; makes referrals/appointments and follows‑up to ensure adequacy of after‑care services; advocates for clients as necessary.


6. Assesses client/patient relationship with family members; identifies the strengths, weaknesses and problem areas of the family group; assists the client/patient to identify the need for services; provides guidance/counseling to assist in the development of an appropriate service plan (e.g., independent living plan).


7. Determines eligibility for shelter, institutional or hospital services, and for daycare placement for children.


8. Investigates cases involving an absent parent; aids in the enforcement of child support payments; provides counseling.


9. Provides supportive counseling to motivate clients/patients to successfully accomplish objectives set in the service plan; intervenes on the clients’/patients’ behalf to secure benefits/entitlements, housing, employment, education, rehabilitation, health, counseling and other services.


10. Provides health‑related and social services to clients/patients such as aged or disabled adults, multi‑problem families, and the unemployed or underemployed.


11. Assists homebound clients/patients in managing household finances; works with the client/patient to develop a plan designed to meet his/her basic average daily living needs.


12. Contacts client’s employers, relatives, friends, hospitals, schools, other public and private agencies and community resources, as necessary, via field visits, mail or telephone.


13. Reports suspected cases of child neglect or abuse to New York State’s Central Registry.


14. Reads client case records to gather information on background, agency contacts and other relevant matters to assess eligibility and/or need for social services and/or financial benefits.


15. Meets with supervisor to discuss cases and develop plans of action.


16. Prepares and maintains written documentation and computer records, including case records, administrative forms and controls.


17. May work as a member of an interdisciplinary team; meets with the team to report on activities, share information, evaluate progress and plan future actions to be taken on cases.


18. May appear for administrative and/or court hearings related to clients/patients and/or cases.

JOB DETAILS

Salary Range:

$48,206 - $82,561

Position type:

Full-Time

Department:

SOCIAL WORK-BEHAVIORAL HEALTH

Category:

Social Services

Posted:

Aug 21, 2026

LOCATION

NYC Health + Hospitals/Kings County

451 Clarkson Avenue, Brooklyn, NY 11203

Winthrop St (2,5), Church Ave (2,5)

15 minutes walk from nearest station to the hospital.

ABOUT NYC Health + Hospitals

NYC Health + Hospitals is the largest public health care system in the nation, annually serving more than a million New Yorkers in more than 70 patient care locations across the city’s five boroughs. Our mission is to care for all, without exception.