Caseworker

The Salvation Army USA Central Territory; Cadillac (MI); On-site; USD 38,000 - 48,000; Full time

Job summary

The Salvation Army USA Central Territory provides essential casework support to low-income families, helping them meet basic needs during crises and guiding them through available resources.

As a Case Worker, you will collaborate with communities, maintain accurate records, and uphold ethical standards while addressing immediate needs and long-term wellbeing.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 1+ year of applicant interview experience preferred.
• Experience serving low-income populations preferred.

Responsibilities

• Meets with applicants to assist with applications and assess basic needs.
• Determines eligibility for resources and develops plans to address needs.
• Provides information on resources and educates applicants on energy conservation.
• Maintains relationships with community agencies and coordinates services.
• Enter, retrieve, and maintain case records per protocols.
• Fulfills surveys and supports reporting to administration.
• Performs other duties as assigned.

Skills

Ethics compliance

Confidentiality

Cultural competence

Customer service

MS Office

Education

Bachelor's degree in social work, psychology, sociology, or related field

1+ year of applicant interview experience

Experience working with low-income populations

Tools

TEAMS

SharePoint

MS Office 365

Job description

At The Salvation Army our employees are the heartbeat of our mission. We foster a community of passionate people dedicated to changing lives and bringing hope to those who need it most.

Position Summary

The Case Worker provides emergency transactional services to low-income applicants, assisting them in meeting their basic needs during a crisis.

Essential Responsibilities

• Meets with applicants; assists with application processes; assesses needs for food, utilities, housing, shelter, emotional support, spiritual care, or other needs.; determines eligibility for resources; develops plans to address the presenting problem and provide support for peripheral issues
• Provides information on resources; utilizes a person-centered approach to educate applicants utilizing a financial toolkit; coaches applicants on ways to reduce energy consumption as applicable
• Maintains working relationships with community agencies for awareness of available services, coordinates services and communicates about cases, assures that valid releases of information are on file
• Enhances personal knowledge and skill through regional and divisional educational forums
• Uses electronic database to enter, retrieve, and maintain accurate case records per protocols
• Manages client service transactions, monitors fund balances, and requests funding as appropriate
• Fulfills ad hoc and periodic survey requests, and provides information needed for reports to administration
• Perform other duties as assigned

Qualifications

Education/Experience

• Bachelor's degree in social work, psychology, sociology, or related field; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• 1 or more years of applicant interview experience (desired)
• Experience working with low-income populations (preferred)

Skills, Knowledge & Abilities

• Learn and adhere to The Salvation Army Social Services Code of Ethics
• Adhere to professional codes of ethics as they apply to professional licensing
• Understand and adhere to professional boundaries within and outside of the organization
• Maintain client confidentiality and obtain appropriate releases of information
• Complete Safe From Harm training, and keep current as needed
• Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation

Computer Skills

• Proficient in Microsoft Office 365
• Working knowledge of TEAMS and SharePoint
• Willingness to learn new software as needed

Certificates and Licenses

• Complete Safe From Harm training, and keep current as needed
• Complete Caseworker Certification Program within 120 days of hire