Case Worker/Resident Advocate (Carbon County)

Longwood University; Price (UT); On-site; USD 29,000 - 32,000; Full time

Job summary

South Valley Sanctuary is seeking a Case Worker/Resident Advocate to support shelter residents with case management, referrals, and life skills development. The role emphasizes trauma-informed care, confidentiality, and teamwork with shelter staff.

The position requires at least one year of related social work experience and a Bachelor’s degree in human services, plus licensure. Work involves shift-based coverage in a residential setting with on-site duties and required documentation.

Qualifications

• Minimum one year of social work experience in domestic violence services.
• Knowledge of domestic violence dynamics and causes.
• Ability to manage multiple tasks and maintain a professional demeanor.

Responsibilities

• Demonstrate regular and reliable attendance and adhere to shifts.
• Complete case management intake assessments within the first two days.
• Hold weekly meetings with residents for case management and referrals.
• Provide housing-related resources and referrals.
• Facilitate life skills and education groups.
• Maintain documentation of services in a timely manner.
• Ensure confidentiality and professional boundaries with residents.

Skills

Social work

Crisis management

Communication

Organizational skills

Professional demeanor

Education

Bachelor's degree in human services

SSW licensure (or higher)

Tools

Microsoft Word

Excel

PowerPoint

SharePoint

Outlook

Vela

Job description

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Case Worker/Resident Advocate (Carbon County)

Title:Case Worker/Resident Advocate (Carbon County)

Location: Colleen's Sanctuary (Price)

Category: Full time (Five, eight-hour shifts, 40 hours weekly)

FLSA Status: Non-Exempt

Pay: $21.00 - $ 23.00 per hour (DOE).

Additional hourly differentials (extra pay for working non-standard hours or possessing language skills) are available for all hours actually worked:

• $2.00 per hour for Resident Advocate graveyard/weekend hours; and
• .50 cents per hour bilingual English/Spanish fluency.

Additionally, this position may be eligible for a travel stipend of $15.00 per shift if the employee resides outside of Carbon County.

Schedule: Generally, Tues – Thursday 900am – 500pm; and Friday - Saturday 200pm – 1000pm. Flexibility is required to meet with clients according to their availability.

GENERAL PURPOSE

The Case Worker/Resident Advocate is responsible for working with Shelter staff to identify individuals who are seeking shelter and then work with them to find stability and long-term housing solutions. This position advocates on behalf of Shelter residents’ case management, referrals, and life skills groups.

This position offers support to the Resident Advocate team and requires a minimum of two Shelter-coverage shifts per week.

South Valley Sanctuary is a non-profit organization whose mission is to provide options to anyone who has experienced domestic and sexual violence. SVS provides free and confidential services including emergency shelter, safe housing, trauma-informed counseling, advocacy, and tools for life.

ESSENTIAL DUTIES & RESPONSIBILTIES

• Demonstrate regular and reliable attendance. The ability to arrive on time and work scheduled shifts is necessary to provide the required level of service to clients.
• Complete case management intake assessments within the resident’s first two days.
• Weekly meetings with residents for case management including goal setting, employment and job readiness assistance, medical and mental health referrals, and other referrals as needed.
• Provide housing-related needs, resources, and referrals.
• Facilitate life skills and education groups.
• Engage in safety planning and follow-up meetings with all clients.
• Engage in exit planning with all clients.
• Create and update documentation of all services provided in a timely manner.
• Approve new shelter residents per established guidelines under the direction of the Shelter Manager.
• Record, copy, file, and distribute client information accurately/properly.
• Demonstrate support for/practice SVS strategic imperative of being part of a 360-degree, trauma-informed organization.
• Ensure confidentiality and proper handling of all client information.
• Maintain appropriate professional boundaries with residents, staff, volunteers, donors, and vendors.
• Perform CPR and administer First Aid as needed.

OTHER DUTIES & RESPONSIBILITIES

• Assist with shelter coverage and related Resident Advocate duties as needed.
• Attend all required meetings and complete all required training.
• Represent SVS at designated community events.
• Complete other duties as assigned.

QUALIFICATIONS & SKILLS

• Minimum one year experience in social work/services in the field of domestic violence; case management, and/or experience working with families in crisis.
• Knowledge of domestic violence, including its definition, dynamics, and causes.
• Organized and able to manage multiple tasks.
• Strong problem-solving abilities.
• Must have a professional demeanor and demonstrate the ability to work effectively with a variety of personalities.
• Proficiency in Microsoft Word, Excel, PowerPoint, SharePoint, Outlook, Vela and other systems used at SVS.

REQUIRED AFTER HIRE TO MAINTAIN QUALIFICATION FOR EMPLOYMENT

• Achieve and maintain eligible cleared status on Direct Access Clearance System (DACS) criminal background check.
• Obtain First Aid and CPR Certification within the first 30 days and recertify every two years to keep certification current.
• Complete 40 hours of core advocacy training with the Utah Domestic Violence Coalition within the first six months of employment.
• State of Utah Case Manager certification within the first six months of employment.
• Ability to achieve approved driver status (possess current driver license/acceptable driving record).

PREFERRED QUALIFICATIONS

• 6-12 months experience as a Case Worker.
• Bachelor's degree in the human services or related field.
• SSW licensure (or higher licensure) through DOPL.

WORKING CONDITIONS & PHYSICAL DEMANDS

The environment is a residential shelter and office environment and involves a range of activities. Tasks include desk-based responsibilities such as answering phone lines and entering information into a computer. Staff interact with residents throughout the shelter to support their daily needs. Duties also involve moving around outside the shelter for perimeter/safety checks. ESA/Service animals may be present with their owners. Resident Advocates are responsible for cleaning and sanitizing resident rooms and bathrooms, and restocking supplies in common areas. Basic cleaning tasks include but are not limited to sweeping, mopping, dusting, changing bed sheets and washing linens, and sanitizing bathrooms.

These duties require moving up and down stairs, lifting/moving items to facilitate cleaning and stocking, and moving around outside the shelter during all weather conditions. Other tasks may be necessary for the maintenance of the shelter and the safety of the residents.

Operation/driving of SVS vehicle as needed.

EQUIPMENT USED

Operation/use of general office equipment such as telephone, computer, scanner, copy machine, and camera security system. Use of general cleaning supplies and tools/equipment such as a mop, broom, vacuum, and washer/dryer.

Use of shovel and battery-operated snow blower during winter storms.

Operation/driving of SVS vehicle as needed.

Please note that this job description is not designed to contain a comprehensive listing of duties, responsibilities, or activities that are required for this job. Duties, responsibilities, or activities may change at any time, with or without notice.

Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation may be provided to enable employees with disabilities to perform the essential functions of the job, absent undue hardship. Contact SVS Human Resources for assistance.