Case Worker (REMOTE/HYBRID, SIGN ON BONUS)

Internal Revenue Service; Orlando (FL); Remote; USD 55,000 - 65,000; Full time

Job summary

A leading legal aid organization is seeking a Case Manager to support attorneys and help clients navigate resources. The role requires dedication to trauma-informed care and strong communication skills, focusing on delivering comprehensive legal services in the Central Florida community.

Benefits

15 paid holidays and 24 days of paid time off

100% coverage with Dental Benefits

Tuition Reimbursement

Student loan reimbursement for Attorneys

100% 403B match after 1 year of employment

Qualifications

• Experience supporting clients who have experienced trauma.
• Demonstrated ability to work with diverse groups.

Responsibilities

• Support attorneys with client communication and holistic needs.
• Identify and connect clients with community resources.
• Maintain accurate client records and case notes.

Skills

Communication

Organizational Skills

Problem-Solving

Trauma-Informed Care

Client-Centered Communication

Education

Bachelor’s degree in human services or equivalent experience

Job description

Be a part of an organization making a difference in the Central Florida community! As an Orlando Business Journal’s2021 Best Places to WorkHonoree, Orlando Sentinel’s 2022 Best Workplaces Honoree, and a SHRM Mental Health Ally, Community Legal Services (CLS) is a full service civil legal aid law firm that promotes equal access to justice, specifically for the most vulnerable individuals in our society.

CLS offers:

• 15 paid holidays and 24 days of paid time off
• Excellent physical/mental health, vision, and benefits (With 95% of benefits paid for by company)
• 100% Coverage with Dental Benefits, Life Insurance, Long/Short Term Disability
• 100% 403B match after 1 year of employment (5%)
• CLS pays Bar Dues and CLE Credits
• Student loan reimbursement for Attorneys
• Tuition Reimbursement
• Ability to apply for Public Service Loan Forgiveness (PSLF)
• Fantastic work-life balance
• Various opportunities for upward mobility into leadership/more advanced roles
• Pet Insurance
• Wellness Committee dedicated to employee morale, with events such as company wide retreats, activities, and challenges!

CLS is currently searching for a service-minded, mission driven individual to fulfill the following position:

Case Manager

OVERVIEW

The Case Manager will work closely with attorneys and legal support staff to identify and address client needs while maintaining a trauma-informed approach supporting Community Legal Services (CLS) in delivering comprehensive legal services. This role involves connecting clients with community resources and social services, reducing the burden on attorneys and legal staff, ensuring a holistic approach to client care, and facilitating a positive outcome in their case.

RESPONSIBILITIES

• Support attorneys and legal support staff with client communication and holistic needs.
• Identify and connect clients with community resources, such as housing assistance, childcare services, counseling, and medical treatment.
• Assist clients in accessing information related to supportive services to increase clients stability during pending legal matters.
• Participate in community outreach efforts to strengthen resource networks and promote CLS services.
• Maintain a holistic view of client needs when multiple case files exist across various units.
• Maintain and update resource lists and contacts in our case management system for future client assistance.
• Keep accurate and contemporaneous client records and case notes documenting services and referrals provided.
• Organize client interviews and internal communication in alignment with other firm appointments and legal deadlines.
• Maintain familiarity with CLS policies and procedures and ensure adherence to all standards and compliance measures.
• Uphold client confidentiality and maintain a trauma-informed approach in all client interactions.
• Continue education on issues impacting vulnerable and low-income populations within the community.
• Apply trauma-informed care practices, resource coordination, and community engagement in all responsibilities.

REQUIREMENTS

1. Commitment

a. Demonstrating commitment to promoting the mission, vision, and values of CLS.

b. Unwavering dedication to high-quality legal programs, fiscal strength, and organizational integrity.

2. Background and Experience

1. Bachelor’s degree in a field related to human services delivery or two years of equivalent experience.
2. Experience supporting clients who have experienced trauma, with a focus on sensitivity and professionalism required
3. Demonstrated ability to work with diverse groups of people.
4. Strong communication and writing skills with a focus on client-centered communication.
5. Excellent organizational skills and attention to detail with critical thinking and problem-solving abilities.
6. Proven ability to build and maintain relationships with community partners and collaborate with legal professionals.
7. Valid Florida automobile license, use of own auto, and proof of auto insurance necessary.
8. Ability to perform duties and attend meetings and/or other functions throughout 12 county service area.

3. Physical Requirements

1. Prolonged periods siting at a desk and working on a computer.
2. Must be able to lift up to 25 pounds at times.

SALARY: $55,000, PLUS 10% SIGN ON BONUS OF OFFERED SALARY

GENERAL STATEMENT

CLS is an Equal Opportunity Employer: We value a diverse workforce and the promotion of inclusive culture at all levels.

CLS does not discriminate against any employee or qualified applicant for employment from all qualified individuals on the basis of age, race, color, creed, national origin, ancestry, marital or familial status, affectional or sexual orientation, gender identity or expression, sex, disability, socio-economic position, religion, political belief, protected genetic information, military or veteran status, or any other characteristic protected under applicable Federal or State law.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.