Case Worker Outreach

GHI Gateway Healthcare, Inc.; United States; On-site; USD 28,000 - 45,000; Full time

Job summary

Brown University Health is seeking a case manager to provide community-based services to adults with serious mental illness. You will perform needs assessment, care coordination, and psychoeducation in home, office, or community settings while collaborating with psychiatric and allied teams.

The role involves documentation in EMR, assisting with insurance and housing, and supporting clients in achieving treatment goals.

Qualifications

• Associate’s degree in human service field required.
• Bachelor’s degree in related field preferred.
• Experience or interest working with individuals living with mental illness, substance use disorders, and/or psychosocial stress.
• Bilingual fluency in Spanish/English or other critical language preferred.

Responsibilities

• Provides clinical interventions such as needs assessment, resource navigation, skill teaching, and care coordination to adult clients in community settings.
• Engages clients to pursue treatment and builds motivation for engagement in services.
• Documents services in the electronic medical record following established protocols.
• Assists clients with insurance, housing, employment, and social supports.
• Coordinates with interdisciplinary team and participates in treatment planning and discharge planning.

Skills

Case management

Crisis intervention

Outreach

Bilingual Spanish/English

Education

Associate's degree in human service field

Bachelor's degree preferred

Job description

SUMMARY

Under the supervision of the Program Manager, provides case management, rehabilitation, crisis interventions, and outreach services in home, office, and community settings to adults with serious mental illness. Collaborates with psychiatric and allied mental health team in engaging clients in assessment, diagnosis, intervention and treatment. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate core Success Factors which guide how we work together and how we accomplish program outcomes. These include: Instilling Trust and Valuing Differences, Patient and Community Focus, and Collaboration.

MAIN DUTIES AND RESPONSIBILITIES

Provides clinical interventions such as needs assessment, resource navigation, skill teaching, and care coordination to adult clients in community support program. Assertively engages and builds motivation in clients to engage in treatment services. Provides majority of services in community settings, which may include homes, businesses, or outdoor spaces. Transports clients in personal vehicle as clinically appropriate. Completes detailed, accurate, and timely documentation in the electronic medical record for all services provided following established protocols. Provides ongoing assessment of client’s functional status and progress toward treatment goals and ensures changes are integrated into treatment plan. Assists clients in obtaining and utilizing insurance and other benefits, medical care, employment, housing, and social support network. Assists clients in skill building for activities of daily living (ADLs) to increase and stabilize level of functioning. Conducts screenings and assessments within scope, and develops interventions for assessed needs. Provides psychoeducation to clients and their family members on mental illness, substance use, community resources, and other topics to increase adherence to treatment plan and increase client functioning. Participates in supervision, team conferencing, department, and agency meetings. Coordinates, and monitors treatment services for assigned cases, which includes but is not limited to: Participating in treatment planning with client and interdisciplinary team and ensuring treatment plan is updated and implemented following established protocols. Assists with discharge planning and coordination with other treatment providers. Utilizes data tools to ensure screenings and documentation are completed correctly and on time following established protocols. Performs other duties and responsibilities as assigned or needed.

QUALIFICATION / REQUIREMENTS

Associate’s degree in human service field required. Bachelor’s degree in related field preferred. Experience or interest working with individuals living with mental illness, substance use disorders, and/or psychosocial stress. Bilingual fluency in Spanish/English or other critical language preferred.

NECESSARY SPECIAL REQUIREMENTS

Knowledge of human development and family systems issues. Understanding of mental health and substance use diagnoses Knowledge of community resources for clients and families with behavioral health disorders. Advocacy and coaching skills. Valid driver's license and use of vehicle to travel during work hours to perform the major functions of the job. Personal vehicle in working order with valid registration, auto insurance that meets agency minimums, and ability to qualify under agency requirements for driving record. Ability to work collaboratively as a team to coordinate care for clients with intensive behavioral health needs. Ability to communicate effectively and professionally both in writing and verbally with clients, family members, supervisors, other agency staff, community professionals and other members of the community.

Pay Range: $19.97-$32.96

EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: GHI-Charlestown-4705 Old Post Road - 4705 Old Post Rd. Charlestown, Rhode Island 02813

Work Type: M-F 8am-430pm

Work Shift: Day

Daily Hours: 8 hours

Driving Required: Yes

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation's first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state's largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island.

Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself.

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