Case Specialist, Lead

CCRC Child Care Resource Center; Mill Street (MA); Hybrid; USD 31,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Retirement plan (403b)

Job summary

CCRC Child Care Resource Center is seeking a Lead Case Specialist to manage caseloads within the Case Management Department. Under supervision, you will cover for the Program Supervisor and perform duties aligned with agency standards and regulations.

The role emphasizes processing family and childcare documentation, conducting scheduled and walk-in meetings, maintaining eligibility, and delegating tasks to support staff in a compliant workflow.

Qualifications

• High school diploma or equivalent with 3 years related industry experience; or an Associate's degree with 2 years experience; or a Bachelor's degree with 1 year experience; or an equivalent combination.
• Demonstrated proficiency with Windows-based programs and data entry.
• Some travel/business related driving may be required; must be able to travel as needed.

Responsibilities

• Receive and process documentation submitted by families and childcare providers in a timely manner according to regulations.
• Conduct face-to-face meetings with families and childcare providers to receive/process documentation or discuss changes in cases.
• Review family cases to maintain eligibility and program compliance; certify and recertify families within specified timeframes.
• Delegate predefined tasks to program support staff and monitor workflow with clear instructions and expectations.

Skills

Case management

Documentation processing

Team coordination

Education

High school diploma or equivalent

Associates degree

Bachelor's degree

Tools

Windows

Data entry

Job description

Expected Hourly Pay Rate: $27.00 Work where your work matters. Work at CCRC. CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!

General Summary

Under general supervision, Lead Case Specialist maintains the caseload and work overload for vacant positions within the Case Management Department. The Lead Case Specialist performs various job functions assigned by the Program Supervisor when the supervisor is out of the office and/or the Case Management Team. The Lead Case Specialist exercises sound judgement to make independent decisions compliant and aligned with agency standards and program regulation. Please review the full job flyer: Lead Case Specialist Essential Duties and Responsibilities

Essential Duties and Responsibilities

Case Management (60%) Receive and process documentation submitted by families and childcare providers, in a timely manner and according to program regulations and guidelines. Conduct face-to-face meetings, both scheduled and by walk-in, with families and childcare providers in order to receive and process documentation and/or discuss changes in the family’s case. Review family cases and request appropriate documentation to maintain family eligibility and program compliance. Certify and re-certify families within specified timeframes, including families with specific circumstances, such as CPS.

Workflow Delegation, Reporting and Monitoring Support (40%) Provide supervisory support and in partnership with Supervisor delegate and monitor team workflow: Review cases for distribution to ensure allocated cases are appropriately distributed. Delegate pre-defined tasks to program support staff, with clear instructions and expectations regarding procedures and policies of program operations.

Job Specifications Minimum Required · Education and Experience

High School diploma or equivalent required and 3 years of related industry experience; or Associates Degree with 2 years of industry experience; or Bachelor’s Degree with 1 year of industry experience; or An equivalent combination of education and experience that supports successful performance in the role

Professional/Technical Certifications

n/a

Technical Requirements

Demonstrated proficiency and experience with Windows based programs and data entry

Travel

Some travel/business related driving required; Staff may choose any mode of transportation (driving, walking, bicycling, carpooling, etc.) to arrive to and depart from the location where attendance is required. Should a staff member choose to drive, the staff member must become an approved driver with CCRC prior to driving on behalf of CCRC. Approved drivers driving on behalf of CCRC may choose to drive a CCRC vehicle or own vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance, current California Driver’s License and receiving DMV clearance.

Work Schedule

Hybrid. Ability to work a regular, full-time schedule; overtime may be required as needed. Late shift schedule until 7 pm one Monday a month required.

Work Environment

Office work environment; ambient temperature, moderate noise levels, indoor.

Background & Health Clearance Requirements

Background requirements determined according to the requirements of the program(s) which the position will be supporting. Background check required. As a grant-funded Agency supporting Children and Family Services, CCRC conducts background checks commensurate with the role to verify candidate qualifications (criminal history, employment history / experience, education, reference checks) and ensure grant compliance. Specific roles may have additional verification / clearance to the standard background check as part of the recruitment and selection process, including:

• Live Scan Clearance / DOJ Fingerprinting: For positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health and Safety Code Section 1596.871 and/or Head Start Program Performance Standards 1302.90).
• Health Clearance: For positions working directly with the public in a child/ community care or child / community care adjacent setting or working with “at risk” populations, CA Code of Regulations Title 22, §101216, CA Health and Safety Code 1596.7995, and/or Head Start Program Performance Standards 1302.93).
• MVR / DMV clearance in accordance with CCRC’s liability insurance provisions: For positions where driving is required.
• Child Development Permit: For positions working in an educational capacity (California Education Code Sections 44242.5, 44340, and 44341).
• CPR / Pediatric CPR certification: For certain identified positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health & Safety Code 1596.865 – 1596.866).
• Federal Debarment Checks: For positions acting in a principal capacity to federal funds (Head Start Program Performance Standards 1304.11, Code of Federal Regulations Title 2 Grants and Agreements 2.180.320 and 2.180.995).
• Credit & Bankruptcy Check: For positions with fiscal responsibility (roles with authority over financial transactions), a credit and bankruptcy check will be conducted to assess financial responsibility in alignment with agency standards and applicable laws, including the federal Fair Credit Reporting Act (15 U.S.C. 1681 et seq.) and California Labor Code restrictions on credit reports (Labor Code 1025.5.).

Preferred All minimum requirements above met, plus

• Experience: o Experience working in case management highly preferred.
• Experience: o Experience working with families and children in protective services cases Bilingual preferred. Ability to converse, read, write and/or translate in English and Armenian / Spanish At CCRC, passion and meaningful work is rewarded!

We offer employees

• Competitive compensation package
• Robust benefit offerings -Medical, Dental, Vision, and Voluntary Life Insurance Basic Life Insurance and Long Term Disability paid for by CCRC Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!

Accommodations

Accommodations: If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at [phone] ext. 6599 or email them at [e-mail].

Mission

Child Care Resource Center (CCRC) assists close to 50,000 parents, children, and child care providers each month in Northern Los Angeles County and the entirety of San Bernardino County serving a total geographic area of 22,500 square miles. Since 1976, CCRC has been managing programs to assist with issues such as finding and selecting child care, child care financial assistance, school readiness, home visiting, and research and program evaluation. Children and families benefit from these programs, allowing parents to go to work and attend school, contribute to the economy and strengthen their families and the community. CCRC's early care & education specialists offer parents and child care professionals assistance ranging from finding child care and child development ages & stages to marketing child care businesses and CPR training and certification. CCRC operates and oversees Head Start Birth-5 programs for a total of 3,312 children. These programs promote school readiness and family engagement to ensure a healthy development of children and their families. Children benefit from a high quality preschool education as well as medical and dental exams. Through CCRC’s literacy campaign “What a Difference a Book Makes,” we have collected 800,000 age-appropriate books. It is the agency’s belief that the cognitive benefits of literacy are immeasurable and have a large impact on the ability of an economy to generate and sustain wealth.

Equal Opportunity Statement

Child Care Resource Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Accommodations: If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at [phone] ext. 6599 or email them at [e-mail].