Case Managers

Jewish Board of Family and Children's Services (JBFCS); New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Generous PTO and holidays

Health, dental, and vision plans

Tuition assistance and loan Forgivenes

Free continuing education

Job summary

The Jewish Board is seeking a Case Planner for its Manhattan Kaplan House program, serving adolescents aged 17–21 involved with ACS and Juvenile Justice. The role focuses on stabilization and independent living skills with discharge planning to the community.

You will manage a caseload, coordinate services with partners, and document interactions to meet regulatory and billing requirements, while supporting residents toward rehabilitation and independence.

Qualifications

• A bachelor’s degree is required; Master’s degree in Human Services or related field preferred.
• Frontline experience in case planning or residential settings is desirable.
• Experience with trauma-informed approaches is valued.
• Proficiency with Windows-based systems and basic software is required.

Responsibilities

• Manages a caseload of residents and provides direct care within program regulations and agency mission.
• Assesses independent living skills and supports residents in achieving goals.
• Advocates for residents with other service providers to coordinate care.
• Document progress notes and ensure monthly billing documentation when applicable.
• May run groups and support medication management independence; accompanies residents to appointments.

Skills

Resident engagement

Verbal & written communication

Attention to detail

Independent & team work

Education

Bachelor's degree

Master's degree in Human Services or related field preferred

Tools

Windows

Connections (ACS record)

Telehealth

Learn new systems

Job description

PURPOSE: The Kaplan House (Manhattan) provides therapeutic and support services to adolescent’s ages 17-21 who are referred to us through ACS and the Juvenile Justice system. Our residents have experienced significant trauma, resulting in behavioral, emotional, and functional/ development issues. Kaplan House offers an extensive independent living skills program, including vocational preparation, and educational services that assists youth towards reaching independence.

POSITION OVERVIEW: The Case Planner is the most senior level of direct care staff working with clients of the Jewish Board’s children’s community residences residential programs. The Case Planner provides support and counseling with goals of stabilization, incorporation of independent living skills, and successful discharge to the community.

KEY ESSENTIAL FUNCTIONS

Client Engagement:

• Carries a caseload of residents and provides services to those residents within the scope of program regulations and agency mission.
• Evaluates and assesses independent living skills and supports clients in meeting individual goals.
• Advocates on behalf of residents with other services providers.
• Links residents to community-based treatment and collaborate with other services providers when coordinating services.
• Practices person-centered and collaborative service planning with clients, also ensuring service plans are completed and signed by residents according to regulatory guidelines and standards.
• Interprets and explains agency policies and procedures to residents.
• May run groups under supervision.
• Supports residents toward the goal of medication management independence, including appropriate person-centered interventions.
• Accompanies residents to appointments as needed.

Team Process:

• Participates in intake, assessment, discharge, and follow-up conferences.
• Participates in regular staff meetings and trainings. May be asked to travel to offsite meetings and trainings.
• Participates in planning and execution of special and holiday events.

DOCUMENTATION

• Files incident reports as appropriate.
• Completes regular and timely documentation of all resident interactions, including progress and informational notes and assessments.
• Ensures progress notes meet monthly billing documentation requirements, if applicable.

CORE COMPETENCIES for the position include

• Excellent resident engagement skills
• Strong verbal and written communication skills
• Attention to detail
• Ability to work independently as well as with a team

EDUCATIONAL / TRAINING REQUIRED

• A bachelor’s degree is required, Master’s degree in Human Services or related field preferred

ADDITIONAL QUALIFICATIONS NEEDED

• Willingness to work with adolescents/young adults living with the impact of trauma and experience mental health challenges.
• Compassion and respect for vulnerable individuals.
• Patience and understanding for the sometimes-slow process of stabilization and recovery.

COMPUTER SKILLS REQUIRED

• Familiarity with working in Windows environment.
• Ability and willingness to learn new systems and application software.
• Familiarity with Connections (ACS record), preferred.
• Familiarity with telehealth.

WORK ENVIRONMENT / PHYSICAL EFFORT

• Travel in the community with residents.
• Willingness to travel between locations.
• Walk up and down stairs
• Be able lift at least 5 pounds

VISUAL AND MANUAL DEXTERITY

• Limited applications of manual dexterity and hand-eye coordination.

If you join us, you’ll have these great benefits:

• Generous paid time off in addition to paid agency holidays and 15 sick days
• Affordable and high-quality medical/dental/vision plans
• Tuition assistance and educational loan forgiveness
• Free continuing education opportunities
• 403(b) retirement benefits and a pension
• Flexible spending accounts for health and transportation
• 27/7 Accessible Employee Assistance Program
• Life and disability insurance

Who we are

The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us.

More on Equal Opportunity

We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.