Case Manager - Youth and Housing Services

Learning Web; City of Ithaca (NY); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

403(b) retirement plan

Paid sick and vacation leave

Job summary

The Learning Web in Ithaca, NY is hiring a Permanent Supportive Housing Case Manager to provide direct service and intensive case management for homeless youth ages 18–24. You will advocate, coordinate resources, and mentor youth toward stable housing and self-sufficiency.

Reporting to the Youth Outreach Director, you will develop youth-driven service plans, support independent living skills, and ensure strict documentation compliant with NY State mandates.

Qualifications

• Bachelor's degree preferred; associate degree considered with relevant work experience.
• Experience working with youth or young adults in a community setting.
• Strong written and verbal communication skills; detail-oriented and organized.
• Proficiency with MS Office, Zoom, and database tools.

Responsibilities

• Maintain an intensive PSH caseload and provide direct service to youth.
• Assess eligibility, gather intake data, and conduct comprehensive assessments.
• Provide crisis intervention and link participants to services.
• Advocate with property owners and service providers; manage referrals.
• Assist with housing transitions and develop individualized service plans.
• Teach independent living skills and coordinate workplace mentorship.
• Document all activities in the database per grantor requirements.

Skills

Communication

Organization

Written communication

Attention to detail

Relationship building

Education

Bachelor's degree preferred

Associate degree considered with relevant work experience

Tools

MS Office Suite

Zoom

Database management software

Job description

Job Title: Permanent Supportive Housing (PSH) Case Manager

Location: Ithaca, NY (In-person)

Job Type: Full-time (40 hours/week, flexible schedule required)

Salary: $42,000 - $46,000 per year

About The Learning Web:

The Learning Web is dedicated to helping local youth build capacity and thrive as self-assured, productive adults. Our Youth Outreach Program provides critical housing and supports to homeless young adults ages 18 to 24. We operate using a positive youth development approach, combined with a harm reduction model and trauma-informed service delivery.

Position Overview:

As a Permanent Supportive Housing (PSH) Case Manager, you will provide direct service and intensive case management to young adults transitioning from homelessness to stable housing. Reporting to the Director of Youth Outreach, you will act as a dedicated advocate, resource coordinator, and skill-building mentor to help youth set up safe, healthy homes and achieve long-term self-sufficiency.

Key Responsibilities:

• Manage Caseloads: Maintain an intensive caseload of PSH program participants.
• Assess & Onboard: Determine program eligibility, gather intake information, and conduct comprehensive assessments of participants' strengths, needs, and interests.
• Provide Crisis Intervention: Identify and address immediate safety, well-being, and stabilization needs.
• Advocate & Refer: Represent participants with property owners, service providers, and the legal system while managing community resource referrals.
• Housing Transition: Assist youth in finding stable housing, orienting them to set up a healthy home, and transitioning them successfully upon program exit.
• Develop Service Plans: Collaborate directly with youth to create, implement, and evaluate youth-driven Individualized Service Plans.
• Independent Living Skills: Teach a full range of independent living and health promotion skills through one-on-one mentorship and small group training.
• Workplace Mentorship: Place and monitor participants in workplace apprenticeships tailored to their skills, including recruiting and supporting worksite mentors.
• Compliance & Documentation: Maintain precise client files, logs, and case notes in the database system in strict compliance with federal grantors and NY State mandates.

Qualifications:

• Education: Bachelor's degree preferred (Associate degree considered with additional relevant work experience).
• Experience: Proven experience working with youth or young adults in a community setting. Experience with vulnerable populations (including youth of color, LGBTQ+ youth, and lower socio-economic backgrounds) is strongly desired.
• Communication: Excellent written and verbal communication skills.
• Organization: High level of organizational ability to multi-task, prioritize intensive workloads, and remain detail-oriented.
• Technical Skills: Proficiency with MS Office Suite, Zoom, digital communication tools, and database management software.
• Requirements: Must possess a valid, clean driver's record and a reliable, fully insured vehicle.

Benefits & Compensation:

• $42,000 - $46,000 salary range (commensurate with experience)
• 85% employer-paid individual health insurance
• Dental, vision, and supplemental insurance options
• 403(b) retirement plan
• Generous paid sick and vacation leave

To learn more about our mission, team, and community impact, please visit us at www.learning-web.org.

The Learning Web is an equal opportunity employer. We do not discriminate on the basis of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender, gender identity or expression, disability, or any other protected class. Individuals who bring a diverse perspective and are supportive of diversity and inclusion are strongly encouraged to apply.