Case Manager - Volunteer Services

Holland America-Princess (Holland America Dawson City Inn); Anchorage (AK); On-site; USD 40,000 - 52,000; Full time

Job summary

Alaska Legal Services Corporation seeks a full-time Case Manager to support volunteers within our Community Justice Worker program, handling case assignments from placement to closure. The role ensures accurate data entry and timely documentation in the case management system and supports community outreach events.

Responsibilities include assisting with the Public Benefits Advocacy Project and helping beneficiaries access essential public benefits.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or related field.
• Strong administrative/technical and organizational/time management skills with high attention to detail.
• Excellent communications (written, verbal, interpersonal) skills.
• Computer proficiency (Windows operating system, Microsoft Office, Google Workspace, Internet, e-mail and data entry).
• Willingness to learn new systems and implement identified solutions.
• Bachelor's degree in a related field.
• Paralegal or case management experience.
• Prior experience dealing with individuals in crisis.
• Familiarity with cross-cultural situations; working knowledge of the legal system and justice gap.
• Prior experience in volunteer management and the ability to interact effectively with volunteers.

Skills

Customer service

Administrative skills

Organizational/time management

Communication skills

Computer proficiency

Willingness to learn

Volunteer management

Cross-cultural awareness

Crisis interaction experience

Education

High school diploma

Bachelor's degree

Paralegal or case management credential

Tools

Microsoft Office

Google Workspace

Case management software

Windows OS

Data entry

Job description

Alaska Legal Services Corporation is seeking a full-time (35 hours/week) Case Manager to support volunteers within our Community Justice Worker program. This role will specialize in supporting our public benefits work and will be responsible for all aspects of case assignments, from initial volunteer contact for case placement to case closure. Position will ensure accurate and timely documentation of volunteer data/work in case management system and assist with community outreach events.

About the Project:

Through a partnership with the Alaska Mental Health Trust Authority, the Public Benefits Advocacy Project helps Trust beneficiaries to address significant barriers and navigate challenges in accessing and keeping essential public benefits such as food assistance, health coverage, income supports, and other basic-needs programs.

Required:

• High school diploma or equivalent;
• Experience in customer service or related field;
• Strong administrative/technical and organizational/time management skills with high attention to detail;
• Excellent communications (written, verbal, interpersonal) skills;
• Computer proficiency (Windows operating system, Microsoft Office, Google Workspace, Internet, e-mail and data entry);
• Willingness to learn new systems and implement identified solutions.

Highly desired:

• Bachelor's degree in a related field;
• paralegal or case management experience;
• prior experience dealing with individuals in crisis;
• familiarity with cross-cultural situations;working knowledge of the legal system and justice gap;
• and prior experience in volunteer management and the ability to interact effectively with volunteers.