Case Manager - Utilization Review Specialist

Jobgether; Milton (MA); Remote; USD 90,000 - 120,000; Full time

Job summary

Jobgether represents a partner company seeking a Case Manager – Utilization Review Specialist based in the United States. In this remote role, you will oversee admission and concurrent utilization reviews, assess medical necessity, and coordinate appeals to support patient care and financial performance.

You will apply clinical nursing expertise to evaluate records, collaborate with physicians and payer representatives, maintain documentation, and participate in quality improvement activities.

Qualifications

• 5+ years of clinical nursing experience in an acute care setting.
• 5–7 years of experience in case management, discharge planning, utilization review, or related healthcare discipline.
• Strong knowledge of utilization management practices, payer requirements, and regulatory standards.
• Familiarity with InterQual and Milliman & Robertson (MCG) guidelines is preferred.
• Ability to review complex clinical records and support clinical evidence in appeals.

Responsibilities

• Conduct admission and concurrent utilization reviews to assess medical necessity and length of stay.
• Identify potential reimbursement denials and develop prevention strategies through workflow improvements.
• Coordinate first-, second-, and third-level appeals with complete documentation.
• Maintain accurate documentation of reviews, denials, appeals, and outcomes in databases and billing systems.
• Collaborate with physicians, nurses, case managers, medical directors, and payer representatives to resolve complex cases.
• Support quality improvement initiatives, appeals audits, and utilization review committees.
• Protect patient confidentiality per HIPAA and other privacy regulations.
• Interpret and extract relevant information from complex medical records to support decisions.

Skills

Clinical nursing

Utilization management

Case management

Medical record review

Regulatory compliance

Education

RN license

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Case Manager – Utilization Review Specialist based in the United States.

Join a healthcare team dedicated to improving utilization management, strengthening reimbursement outcomes, and ensuring compliance with clinical and payer requirements. In this remote role, you will oversee admission and concurrent utilization reviews, identify potential reimbursement denials, and coordinate appeals to support appropriate patient care and financial performance.

You will apply your clinical nursing expertise to evaluate medical records, assess medical necessity, and develop evidence-based appeals. Working closely with case managers, physicians, medical directors, and payer representatives, you will help resolve complex cases and improve review processes. Your work will contribute to quality improvement initiatives, timely appeal resolutions, and more effective healthcare administration.

Conduct admission and concurrent utilization reviews to assess medical necessity, appropriateness of treatment, and length of stay in accordance with established clinical criteria, payer policies, and applicable regulations.

• Analyze patient medical records, insurance requirements, government reimbursement policies, and accreditation standards to determine whether admissions and ongoing treatment meet established criteria.
• Identify potential reimbursement denials, investigate their underlying causes, and develop strategies to prevent recurring issues through workflow improvements and stronger utilization review practices.
• Review clinical documentation and claim histories to determine appropriate next steps, including identifying cases requiring administrative or clinical appeals.
• Coordinate first-, second-, and third-level appeals, ensuring supporting documentation is complete and submissions meet required deadlines.
• Draft clear, professional appeal letters supported by clinical evidence, medical records, payer policies, applicable regulations, and relevant statutes.
• Assign medical necessity reviews to physician advisors and medical directors when additional clinical expertise is required.
• Maintain accurate documentation of denials, utilization reviews, appeal activities, and outcomes in the appropriate databases and billing systems.
• Establish and maintain professional relationships with payer utilization management and appeals departments to facilitate communication and timely case resolution.
• Collaborate with case managers, clinical supervisors, account managers, and other healthcare professionals to resolve complex utilization review and reimbursement challenges.
• Track appeal volumes, identify resource needs, and coordinate additional support when necessary to maintain operational efficiency.
• Prepare and present appeal findings, utilization review data, and performance reports to relevant committees and stakeholders.
• Conduct and support appeals audits, monitor quality improvement activities, and recommend process enhancements based on performance trends and identified gaps.
• Support utilization review committees and quality assurance activities as needed, including reviews required by applicable federal regulations.
• Protect the confidentiality of patient information and medical records in accordance with HIPAA and other applicable privacy requirements.
• Perform additional duties as assigned to support the effectiveness of utilization management and appeals operations.
• At least five years of clinical nursing experience in an acute care setting is required.
• Five to seven years of experience in case management, discharge planning, utilization review, or a closely related healthcare discipline is preferred.
• Strong knowledge of healthcare utilization management practices, payer requirements, reimbursement policies, and regulatory standards governing case management activities.
• Familiarity with established clinical decision-support criteria, such as InterQual and Milliman & Robertson (now commonly associated with MCG care guidelines), is preferred.
• Demonstrated ability to review complex clinical records, assess medical necessity, evaluate treatment plans, and make sound decisions regarding patient care and discharge planning.
• Experience preparing and coordinating clinical or administrative appeals, including the ability to support arguments with clinical evidence, regulatory guidance, payer policies, and relevant documentation, is highly desirable.
• Excellent written communication skills, including the ability to prepare professional appeal letters, technical reports, and supporting documentation.
• Strong verbal communication and interpersonal skills, with the ability to collaborate effectively with physicians, nurses, case managers, medical directors, payer representatives, and other stakeholders.
• Ability to interpret and extract relevant information from complex medical records, including handwritten documentation.
• Proficiency in data entry, recordkeeping, database management, and maintaining accurate documentation of reviews, appeals, and outcomes.
• Strong organizational and time-management skills, with the ability to manage multiple cases, monitor deadlines, and prioritize competing responsibilities.
• Applicants must live in Arkansas, California, Kentucky, Massachusetts, Nevada, New Mexico, Oregon, Tennessee, Texas, Utah, or Wyoming to be eligible for this remote position.
• Remote work: Full-time remote work arrangement, subject to the position's eligible-state residency requirements.
• The opportunity to apply nursing expertise to utilization management, medical necessity reviews, denial prevention, and patient care coordination.
• Work closely with clinical teams, physicians, medical directors, case managers, and payer representatives.
• Process improvement: Contribute to quality improvement initiatives, appeals performance, and the development of more effective utilization review workflows.
• Healthcare coverage: Medical, dental, vision, and other insurance benefits were not detailed in the source posting; Paid time off, retirement plans, paid leave, professional development support, and other employee perks were not specified in the source description and should be verified during recruitment.