CASE MANAGER 3

AZ State Jobs; Surprise (AZ); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid vacation & sick time

Parental Leave

Job summary

Arizona Department of Economic Security (DES) — Division of Developmental Disabilities (DDD) seeks a Case Manager 3 in Surprise, AZ. You will drive home and community visits, develop and review Individual Support Plans, and coordinate services with community partners to support individuals with developmental disabilities.

You will mentor staff, ensure compliance with HIPAA and timelines, and collaborate to resolve barriers to service.

Qualifications

• Must have knowledge of HIPAA and Individual Support Plans
• Familiarity with state/federal statutes and agency policies
• Strong case management principles and practices
• Ability to work independently and with diverse teams

Responsibilities

• Drive to member/family homes, schools or program sites to build relationships and assess service needs
• Develop, write, monitor and evaluate ISP within timelines and document progress
• Research community resources to meet ISP needs and inform members of options
• Facilitate meetings and make referrals for services
• Collaborate with community agencies to support members and families in crisis
• Mentor and train team members in the unit

Skills

Oral & Written Comm

Service Planning

Interviewing & Counseling

Problem Solving

Education

Bachelor's degree in Social Work

Bachelor's degree in Psychology

Bachelor's degree in Human Service

Associate degree in Human Service

Job description

DEPARTMENT OF ECONOMIC SECURITY

CASE MANAGER 3

Job Location:

Division of Developmental Disabilities (DDD) 11526 W. Bell Rd - Surprise, AZ 85378

Posting Details:

• Salary: $52,000 - $56,000
• Grade: 18
• Closing Date: October 2, 2026

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team! DES, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Case Manager 3. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision‑making and engagement in the community. Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Job Duties:

Essential Duties and Responsibilities include but not limited to:

• Driving a vehicle to conduct on-site visits to members/families’ homes, school and/or program sites to develop relationships and to discuss service needs and supports
• Developing, writing, reviewing, monitoring, and evaluating Individual Support Plan (ISP) in accordance with mandated timelines and documenting individual progress and concerns, and completing appropriate referrals to community agencies
• Researching community for available resources to meet needs identified in ISP and to inform member of resource options
• Facilitating meetings and program visits to assist with member/family choices; completing referrals for assessed/covered services
• Collaborating with community agencies to provide assistance and support to members and families in crisis
• Mentoring and training new and existing team members in the unit

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Health Insurance Portability and Accountability Act (HIPAA)
• Methods, procedures, and techniques used in the development of Individual Support Plans
• Federal and State statutes and agency policies and procedures relating to the care and assistance for individuals with developmental disabilities
• Principles and practices of case management

Skill in:

• Oral and written communication
• Initiating, developing, and maintaining member service plans
• Interviewing, counseling, and interacting with members and family members
• Problem identification and resolution

Ability to:

• Maintain confidentiality
• Work independently and within diverse teams
• Lead a team of Case Managers and support staff in the absence of the supervisor
• Drive a vehicle

Selective Preference(s):

N/A

Pre-Employment Requirements:

• Candidate must be an Arizona licensed Registered Nurse in good standing OR possess a Bachelor Degree in Social Work (SW), OR possess a Bachelor’s degree in Psychology, Special Education or Counseling AND have at least one (1) year experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a Serious Mental Illness (SMI) OR Candidate must have a minimum of two (2) years’ experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a Serious Mental Illness (SMI). For Case Managers who will serve persons who are elderly and/or persons with physical or developmental disabilities and determined to have an SMI the requirement is as follows: One (1) year of case management experience serving elderly and/or persons with physical or developmental disabilities, AND Two (2) years of case management experience serving members determined to have an SMI
• A Bachelor’s degree in Human Service, Behavioral Science or related field AND have at least one (1) year experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a Serious Mental Illness (SMI) OR Associate degree in Human Service, Behavioral Science or related field AND have at least one (1) year experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a Serious Mental Illness (SMI) OR have at least three (3) years’ experience working with or for individuals with intellectual or developmental disabilities
• Arizona Level 1 Clearance Card is required
• Candidates for this position shall be subject to a search of the Child Protective Services Central Registry pursuant to A.R.S. § 8-804
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions
• This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)

Benefits:

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please contact Pio Guillen 602-402-6411 or email [e-mail]. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Pio Guillen at 602-402-6411 or [e-mail]. Requests should be made as early as possible to allow time to arrange the accommodation.