Case Manager - Turning Point

The People Concern; Los Angeles (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

403(b) Retirement plan

Employee Assistance Program (EAP)

Paid Holidays

Paid Vacation Days

Paid Sick Days

EAP

Flexible Spending Account (FSA)

Life Insurance

Disability Insurance

Pet Insurance

Corporate Discounts

Job summary

The People Concern is seeking a on-site Case Manager for our Harm Reduction program in Santa Monica. You will manage a caseload, coordinate housing efforts, and connect clients with benefits, health services, and employment supports.

This role emphasizes evidence-based, client-centered care and collaboration with an interdisciplinary team. Responsibilities include comprehensive assessments, housing-planning, document readiness, and timely HMIS documentation.

Qualifications

• High School Diploma or GED or Equivalent.
• Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record.
• Willing and able to transport Clients in your personal vehicle.
• Experience working with participants with mental illness, chronic health issues, and substance abuse disorders.
• Experience with Outreach and engagement, crisis intervention, suicide assessment/prevention, affordable housing, housing rights etc.
• Excellent human relations/communication skills; ability to act in professional manner regardless of circumstances.
• Detail oriented with excellent time management skills.
• Strong verbal and written communication skills including knowledge of Microsoft Suite (Word, Excel, Outlook etc.), required.
• Ability to self-motivate and be flexible in a fast-paced environment with minimal supervision.
• Passion for working with the population served.
• Ability to work as part of an interdisciplinary team.

Responsibilities

• Serve a caseload of approximately 22-25 clients, providing active case management with weekly individual meetings.
• Transport clients in personal or company vehicle as needed.
• Lead housing-related case management with active housing plans.
• Utilize community resources to provide wrap-around services for clients.
• Coordinate services to address barriers to housing and income/benefits.
• Provide housing-first, harm-reduction, trauma-informed care.
• Conduct initial and ongoing needs assessments for housing stability.
• Develop and monitor individualized housing and service plans.
• Meet with participants monthly or as needed to review progress.
• Assist participants in obtaining vital documents and becoming housing-ready.
• Document all engagement efforts and HMIS entries.
• Connect participants to mainstream benefits and employment programs.
• Attend staff meetings, trainings, and case conferences.

Skills

Case management

Transportation

Crisis intervention

Communication

Team collaboration

Education

High School Diploma or GED

Tools

MS Office (Word/Excel/Outlook)

HMIS

Job description

Job Details

Role: Case Manager

Reports to: Program Manager

Program: 1308 - Harm Reduction

Department: Harm Reduction

Location: Turning Point - 1447 16th Street, Santa Monica, CA 90404

Setting: 100% Onsite

Schedule: Tuesday - Saturday, 9am - 5:30pm

Status: Full-time/Non-Exempt/Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Summary

the use of evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Case Manager at our interim housing program supports Clients' housing stability, self-sufficiency, and community integration. The Case Manager partners with Clients who are facing homelessness to assess and address barriers to housing placement and helps them achieve housing opportunities. The Case Manager works to implement interventions with recently housed Clients to support housing retention and further coordinates multiple services to meet individualized needs. The Case Manager collaborates with Clients to learn independent living skills and other life-skills vital to successful transition from homelessness into permanent housing.

Essential Duties and Responsibilities

• Serve a caseload of approximately 22-25 clients, providing active case management for all assigned cases, including meeting weekly with each person individually.
• Staff must be able and willing to transport clients in personal or company vehicle.
• Act as the lead for client's housing-related case management, maintaining an active housing plan for each client on your caseload, based in creative solutions to homelessness.
• Maintain a current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients, navigating them through the best options for their unique situations.
• Work collaboratively with clients to address barriers to housing, including linkages to income/benefits, mental health services, physical health services, etc.
• Provide participant-centered case management using Housing First, harm reduction, and trauma-informed care approaches.
• Conduct initial and ongoing needs assessments to identify barriers to housing stability.
• Develop and monitor individualized housing and service plans.
• Meet with assigned participants at least monthly, or more frequently based on need.
• Support participants in becoming document ready for housing placement.
• Assist participants with obtaining vital documents.
• Track participant progress toward permanent housing outcomes.
• Help complete applications and accompany participants to appointments when needed.
• Participate in resource coordination and case conferencing meetings.
• Enter timely, accurate, and objective case notes in HMIS.
• Complete program enrollments, updates, and exits within one business day of service changes.
• Maintain complete and compliant participant files.
• Document all engagement efforts and participant responses.
• Connect participants to mainstream benefits (DPSS, CBEST, DMH, SAPC, etc.).
• Link participants to employment and workforce programs.
• Provide crisis intervention and conflict de-escalation support as needed.
• Support harm reduction practices and overdose prevention awareness.
• Attend required staff meetings, trainings, and case conferences.
• Maintain appropriate releases of information for coordination of care.
• Support a safe, low-barrier, and participant-centered program environment.
• Maintain recommended caseload ratio of approximately 1:25 participants (or as assigned).
• Demonstrate consistent progress of participants toward permanent housing.
• Ensure timely and compliant HMIS documentation.
• Facilitate intakes for individuals who are referred into interim housing.
• Create a supportive environment and ensure clients' progress, utilizing a strengths-based approach.
• Facilitate wellness, enrichment, and life skills groups.
• Other duties as assigned.

Qualifications

• High School Diploma or GED or Equivalent.
• Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record.
• Willing and able to transport Clients in your personal vehicle.
• Experience working with participants with mental illness, chronic health issues, and substance abuse disorders.
• Experience with Outreach and engagement, crisis intervention, suicide assessment/prevention, affordable housing, housing rights etc.
• Excellent human relations/communication skills; ability to act in professional manner regardless of circumstances.
• Detail oriented with excellent time management skills.
• Strong verbal and written communication skills including knowledge of Microsoft Suite (Word, Excel, Outlook etc.), required.
• Ability to self-motivate and be flexible in a fast-paced environment with minimal supervision.
• Passion for working with the population served.
• Ability to work as part of an interdisciplinary team.

Preferred Qualifications

• Bachelor's degree; or a minimum two (2) years' experience working with homeless individuals, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
• Minimum of one (1) year experience in case management preferred.
• Knowledge of Housing First, harm reduction, and trauma-informed care principles.
• Experience using HMIS or similar database preferred.
• Strong documentation and organizational skills.
• Ability to work effectively with diverse and high-acuity populations.

Work Environment

• Regularly required to drive to different local sites throughout the day.
• Will necessitate working in busy and loud environments.
• Will be required to sit for long periods of time.
• Will be exposed to elements like cold, heat, dust, noise and odor.
• Will need occasionally to stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 50 pounds or less.
• May need to bend, stoop, twist, walk, climb throughout the day.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.