Case Manager - The Layover

The People Concern; Los Angeles (CA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Paid Vacation Days

Flexible Spending Account

Job summary

A social services agency in Los Angeles is seeking a Case Manager to provide supportive services for participants experiencing homelessness. The role involves comprehensive case management, utilizing a trauma-informed approach to assist individuals in transitioning to permanent housing. Applicants should possess a High School Diploma and be flexible in a fast-paced environment. A valid CA Driver’s license and experience with mental health issues are required. Full-time, onsite position with benefits including medical and retirement plans.

Qualifications

• Experience working with participants with chronic health issues.
• Willingness to work in a Harm Reduction model.
• Excellent time management skills.

Responsibilities

• Provide trauma-informed case management.
• Conduct needs assessments and develop service plans.
• Support document readiness for housing placement.

Skills

Experience with mental illness

Crisis intervention

Excellent communication skills

Detail oriented

Self-motivated

Team collaboration

Education

High School Diploma or GED

Tools

Microsoft Suite

HMIS or similar database

Job description

Role: Case Manager

Reports to: Program Manager

Program: 2301-Project HomeKey

Department: Permanent Housing

Location: The Layover (Formerly Super 8/LAX), 9250 Airport Boulevard, Los Angeles, CA 90045

Setting: 100% Onsite

Schedule: Sunday-Thursday 8:00am-4:30pm

Status: Full‑time / Non‑Exempt / Non‑Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Job Description Summary

The Case Manager provides housing‑focused, trauma‑informed supportive services to participants experiencing homelessness within the Project HomeKey Interim Housing program. The primary goal of this role is to support participants in becoming document‑ready and successfully transitioning to permanent housing as quickly as possible through coordinated case management, problem‑solving, and resource linkage.

Job Description Essential Duties and Responsibilities

• Provide participant‑centered case management using Housing First, harm reduction, and trauma‑informed care approaches.
• Conduct initial and ongoing needs assessments to identify barriers to housing stability.
• Develop and monitor individualized housing and service plans.
• Meet with assigned participants at least monthly, or more frequently based on need.
• Support participants in becoming document ready for housing placement.
• Track participant progress toward permanent housing outcomes.
• Assist participants with obtaining vital documents.
• Help complete applications and accompany participants to appointments when needed.
• Participate in resource coordination and case conferencing meetings.
• Collaborate with CES partners and community providers to facilitate housing placements.
• Continue problem‑solving conversations throughout enrollment to identify diversion or housing opportunities.
• Enter timely, accurate, and objective case notes in HMIS.
• Complete program enrollments, updates, and exits within one business day of service changes.
• Maintain complete and compliant participant files.
• Document all engagement efforts and participant responses.
• Connect participants to mainstream benefits (DPSS, CBEST, DMH, SAPC, etc.).
• Link participants to employment and workforce programs.
• Provide crisis intervention and conflict de‑escalation support as needed.
• Support harm reduction practices and overdose prevention awareness.
• Attend required staff meetings, trainings, and case conferences.
• Maintain appropriate releases of information for coordination of care.
• Support a safe, low‑barrier, and participant‑centered program environment.
• Maintain recommended caseload ratio of approximately 1:25 participants (or as assigned).
• Demonstrate consistent progress of participants toward permanent housing.
• Ensure timely and compliant HMIS documentation.
• Uphold Housing First and trauma‑informed service delivery.
• Facilitate intakes for individuals who are referred into interim housing.
• Create a supportive environment and ensure clients' progress, utilizing a strengths‑based approach.
• Facilitate wellness, enrichment, and life skills groups.
• Staff must transport client in personal vehicle.
• Other duties as assigned.

Job Description Qualifications

• High School Diploma or GED or Equivalent.
• Valid CA Driver’s license, reliable car, auto insurance, and an acceptable driving record.
• Willing and able to transport Clients in your personal vehicle.
• Experience working with participants with mental illness, chronic health issues, and substance abuse disorders.
• Willingness to work in a high tolerance Harm Reduction model with clients who have multiple barriers.
• Experience with outreach and engagement, crisis intervention, suicide assessment/prevention, affordable housing, housing rights, etc.
• Excellent human relations/communication skills; ability to act in professional manner regardless of circumstances.
• Detail oriented with excellent time management skills.
• Ability to self‑motivate and be flexible in a fast‑paced environment with minimal supervision.
• Strong verbal and written communication skills, including knowledge of Microsoft Suite (Word, Excel, Outlook, etc.), required.
• Passion for working with the population served.
• Ability to work as part of an interdisciplinary team.

Job Description Preferred Qualifications

• Bachelor’s degree; or a minimum two years’ experience working with homeless individuals, preferably those living with mental illness and/or substance addiction, or an equivalent combination of education and experience.
• Minimum of one (1) year experience in case management preferred.
• Knowledge of Housing First, harm reduction, and trauma‑informed care principles.
• Experience using HMIS or similar database preferred.
• Strong documentation and organizational skills.
• Ability to work effectively with diverse and high‑acuity populations.

Job Description Work Environment

• Interim housing site with high‑acuity participants.
• Combination of office, field, and on‑site work.
• May require evenings/weekends as assigned.
• Office environment with occasional field activities with participants and staff.
• Regularly required to sit, stand, bend, and occasionally lift or carry up to 35 pounds.
• May be exposed to elements like cold, heat, dust, noise, and odor.
• May need to bend, stoop, twist and sit throughout the day.

EXPECTED BEHAVIORS OF ALL STAFF

1. Act as a role model.
2. Demonstrate a sense of responsibility.
3. Continuously learn and improve.
4. Acknowledge your own areas of improvement.
5. Hear and provide honest, specific and direct feedback.
6. Create an environment where everyone is welcomed, valued and respected.
7. Collaborate.

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non‑discrimination in employment. We select the most qualified individual for the job based on job‑related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty‑eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence‑based solutions to the multi‑faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi‑faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short‑and Long‑Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates