Case Manager, Supportive Housing Program

CAMBA; New York (NY); On-site; USD 49,000 - 60,000; Full time

Job summary

CAMBA in Brooklyn, NY is seeking a Case Manager to provide comprehensive case management services to clients. The role includes intake, assessments, service planning, referrals and advocacy to connect clients with housing, health, and legal resources.

Responsibilities cover documentation, progress monitoring, and coordination with community partners. The position requires a Bachelor's degree with experience, or equivalent, with preferred bilingual English/Spanish abilities.

Qualifications

• Minimum: Bachelor’s degree with one year of experience or equivalent.
• Excellent written and verbal communication skills.
• Computer literacy in Microsoft Office Suite; ability to document clearly in records.

Responsibilities

• Conduct intake assessments, develop Service Plans, perform reassessments and updates.
• Enter client services into Client Track and maintain accurate records.
• Connect clients to medical, mental health, housing, legal and other entitlements.
• Monitor progress toward goals via calls and home/office visits; document progress.
• Escort clients to appointments and coordinate with outside organizations.

Skills

Communication skills

Experience with homelessness

Bilingual English/Spanish

Education

Bachelor’s degree + 1 year experience

Associate degree + 2 years experience

High school diploma/GED + 4 years experience

Tools

Microsoft Office Suite

Job description

Who We Are:

CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth.CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

Stability Supportive Housing Programprovides 60 units of scattered site supportivehousingto chronically homeless single adults and adult families withafamilymemberwho has a serious mental illnessand/or substance use disorder. Theapartments are locatedthroughout New York City.

Position: Case Manager

Reports To: AssistantProgram Manage

Location: Brooklyn NY 11225

WhatDoesaCase ManagerDo:

• Provide all contract-funded activities, including conducting Intakes, Assessments, Service Plans, Reassessments, Service Plan Updates, Accompaniment, Referrals, Advocacy, Housing Inspections, Case Conferences, and other program requirements.


• Complete all program documentation and enter client services into Client Track, ensuring records are accurate and up to date.


• Ensure clients are connected to and maintain primary medicalcare, andadhere to medical and medication treatment plans.


• Connect clients to needed services, suchas,medical, mental health, substance use treatment, as wellas,legal, entitlements, etc.


• Monitor clients' progress toward their goals (dates achieved) via regularly scheduled telephone contact and/or face-to-face home and office visits, and document via progress notes.


• Function as client liaison/client advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc.


• Escort clients to appointments (educational, medical, social service, etc.)


• Assist clients in completing applications for benefits and entitlementsand monitors outcome of process.


• Collect all required documentation and create client files.


• Conduct aminimumone home visit per month


• Conduct program required unit inspections as required by funding source.


• Request Emergency Assistance to assist clients in paying clients’ portion of utility bills, if needed.


• Input work orders into the system and follow-up on repairs, which may include contacting building management and coordinating between outside contractors and clients


• Monitor clients’ living conditions.


• Respond immediately to emergencies and inform supervisor.


• Meet required monthly projections.


• Provide all required information for the completion of monthly program reports.


• Maintain clients’ charts always audit ready.


• Provide all required information for weekly/monthly/quarterly/annual reports to CAMBA management and/or to funders.


• Participate in administrative and staff meetings as requested.


• Other duties as assigned.

What are the Qualifications for the Position:

• Bachelor’s degree with one year of experience, or


• Associate degree with two years of experience, or


• High school diploma or GED with four years of experience

Minimum Experiences and Skills Required:

• Experience as described above, preferably in a mid-sized (250+ employees) organizationworkingwith persons with ahistoriesof homelessness, mental illness, and/or substance abuse.


• Goodwritten & verbal communication.


• Computer literacy in Microsoft Office Suite.

Preferred Qualifications:

• Bi-lingual English and Spanish.

Compensation: $54,672.80 annually

Status: Full-time (35 hours weekly)

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.