Case Manager - SSVF (3354)

Center for Veterans Issues, Inc.; Wisconsin; On-site; USD 42,000 - 56,000; Full time

Job summary

Center for Veterans Issues, Inc. is seeking a Case Manager for the SSVF program in Marathon, Wisconsin.

The role focuses on empowering Veterans and their families by delivering comprehensive case management, housing identification, stability plans, and coordinated care to prevent and address homelessness. You will conduct financial counseling, provide referrals to VA services and community partners, document progress in HMIS, and represent the program at local CoC meetings to strengthen housing

Qualifications

• Bachelor’s degree in social services required.
• Experience in case management and counseling preferred.
• Experience serving veterans is strongly preferred.

Responsibilities

• Deliver case management and supportive services to homeless Veterans; maintain accurate case files.
• Develop Housing Identification and Stability Plans.
• Provide housing stability counseling and make referrals to rental assistance programs.
• Make referrals and linkages with VA services and local agencies.
• Provide financial counseling and assist participants with budgeting.
• Maintain HMIS documentation and compliance.
• Attend CoC meetings and represent the SSVF program.
• Build partnerships with veteran and community organizations.

Skills

Communication skills

Professionalism

Public relations

Confidentiality

Diversity awareness

Education

Bachelor's degree in social services

Associate degree + 4–5 years experience

Tools

HMIS

Job description

Case Manager - SSVF (3354)# Case Manager - SSVF (3354)Marathon, WI 12345## OverviewPosition TypeFull TimeJob ShiftDayEducation Level4 Year DegreeTravel PercentageUp to 50%CategoryNonprofit - Social Services## Description**Job Purpose**The Case Manager plays a vital role in empowering Veterans and their families to achieve stability and independence. Through comprehensive case management, financial guidance, and hands-on support, the Case Manager helps ensure that Veterans experiencing housing crises and homelessness are quickly and successfully rehoused. This role is at the heart of creating hope, security, and lasting positive change in the lives of those who have served.**Key Responsibilities****Case Management & Client Support*** Deliver case management & supportive services to homeless Veterans; maintain accurate case files* Determine participant service needs* Develop Housing Identification and Stability Plans* Develop and monitor Single Coordinated Care Plans* Execute participation agreements with participants* Create discharge plans with referral options**Housing Stability & Counseling*** Provide housing stability counseling, including awareness and referral to rental, rent subsidy, and housing assistance programs* Educate participants on supportive services and client rights, including fair housing, landlord-tenant laws, lease terms, rent delinquency, home maintenance, and financial management**Referrals & Service Linkages*** Make program referrals and establish linkages with appropriate agencies, including: + VA services and programs + Provide linkages to Local shelters, GPD, and safe havens + County Veteran Service Officers to inquire about VA benefits + Local Veteran Agencies & non-profit organizations + Vocational and rehabilitation counseling + Employment, training, and educational assistance + Healthcare and childcare services + Protective payee and legal services + Transportation assistance + Daily living, emergency, and direct financial assistance**Financial Counseling & Assistance*** Provide financial counseling and assist participants in developing personal budgets* Request temporary financial assistance after Area Manager/Director approval**Documentation & Compliance*** Maintain accurate, timely file records of client assessments, contacts, progress, and HMIS entries**Outreach*** Attend local CoC meetings and applicable CoC sub-committee meetings* Represent the organization’s SSVF Program at community events, networking opportunities, and public meetings* Build partnerships with local organizations, both veteran and community-based**Other duties as requested or assigned****Key Performance Indicators*** 100% of participants have updated Housing and Coordinated Care Plans within 30 days of intake* 100% of case files and participant documentation are complete and accurate in HMIS* 80% of participants meet housing stability goals within the planned timeframe* 90% of participants are connected to at least oneresource within 30 days of intake* 85% of participants develop and follow a personal budget plan* 100% of client records updated within 48 hours of service delivery* Zero compliance issues identified in internal or external audits## Qualifications**Qualifications*** A bachelor’s degree in social services is required* Minimum two years of experience in case management, life skills, as well as conducting assessments and counseling services* An associate’s degree with 4-5 years of experience in case management, life skills, as well as conducting assessment and counseling services, is acceptable* Experience providing services to veterans is strongly preferred* Experience delivering services to SUD, COD, or homeless populations is also preferred* Valid Wisconsin Driver’s License in good standing and current/valid auto insurance**Other Skills & Abilities*** Ability to effectively communicate clearly and concisely in both oral and written formats* High levels of professionalism with different stakeholders* Skill in public relations and partnering practices* Knowledge of the veteran recovery community and issues* Must be flexible, maintain composure in difficult situations, and have a sense of humor* Ability to relate to and interact with individuals from diverse cultural backgrounds* Maintain confidentiality of written and verbal information* Assist registered sex offenders and those with a history of violent crimes