Case Manager (Springfield Family Residence)

The Salvation Army; Town of Springfield (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading organization is seeking a Case Manager to provide intensive case management services to homeless families in a shelter. The role involves assessing client needs, developing collaborative plans, and supporting transitions to self-sufficiency. Responsibilities include managing caseloads, engaging clients in employment outcomes, and coordinating with social service agencies. The ideal candidate will hold a Bachelor's degree in Social Work or a related field and be bilingual in Spanish.

Qualifications

• Experience with clients pursuing independence and self-sufficiency preferred.

Responsibilities

• Manage a caseload of approximately 25 families.
• Assist clients in resolving issues hindering placement in permanent housing.
• Engage in weekly clinical supervision with the supervisor.

Skills

Bilingual in Spanish

Education

Bachelor’s Degree in Social Work

Bachelor’s Degree in Psychology

Bachelor’s Degree in a related field

Job description

Overview

The Case Manager provides supportive and direct intensive case management services to homeless families residing in the Shelter. They assess clients' needs and develop collaborative plans to address those needs, preparing clients for self-sufficiency and independent living, and supporting their transition back into the community. The Case Manager engages clients, conducts conferences when issues of noncompliance arise, and organizes case conferences to involve clients actively in discharge planning.

Responsibilities

1. Meet or exceed quarterly performance targets such as Public Assistance, Employment, Facility Length of Stay, and Housing Placements, as set by the Department of Homeless Services and The Salvation Army.
2. Adhere to the requirements of The Salvation Army Nondisclosure Agreement for Social Services Personnel.
3. Report to the Case Manager Supervisor regarding client engagement, social service practices, and client issues.
4. Manage a caseload of approximately 25 families.
5. Assist clients in resolving issues hindering placement in permanent housing, including needs related to public assistance, employment, medical, mental health, education, parenting, independent living skills, and financial planning.
6. Engage clients actively in employment and public assistance outcomes.
7. Maintain accurate case notes for every client interaction and enter data into the approved database system.
8. Interface with social service agencies for advocacy, referrals, and education on new referral sources.
9. Arrange assessments and intake meetings within 24 hours of admission.
10. Perform all casework requirements and referrals promptly, including assessments and entitlements.
11. Identify clients needing external services, contact agencies, and help establish relationships with service providers.
12. Complete all paperwork, including bi-weekly service plans, case notes, referral sheets, and statistical reports, inputting at least 15 contacts weekly into the database.
13. Discuss residence rules, regulations, and conduct codes with clients.
14. Make recommendations for referrals and involuntary transfers for noncompliant clients or those not progressing towards exiting homelessness.
15. Follow up on client incident and complaint reports.
16. Participate in client hearings and discharges.
17. Support the goal of securing long-term permanent housing for clients.
18. Attend weekly housing, intake, and case conference meetings.
19. Engage in weekly clinical supervision with the supervisor.
20. Work one late shift per week (12 pm – 8 pm) and one rotating weekend shift per month.
21. Be flexible to work at other Salvation Army family shelters as needed.
22. Perform additional tasks as assigned by supervisors.

Position Description - Personnel Section

• Respect and consider the people served.
• Prioritize tasks effectively and work independently with minimal supervision.
• Maintain client confidentiality.
• Interact positively with clients, visitors, staff, volunteers, and coworkers.
• Contribute to a supportive work environment with a positive attitude.
• Present a professional image and strive to build a caring shelter environment.

Qualifications

• Bachelor’s Degree in Social Work, Psychology, or a related field.
• Experience with clients pursuing independence and self-sufficiency is preferred.
• Must be bilingual in Spanish.