Case Manager Specialist

VOALA; California (MO); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision & retirement

Job summary

VOALA, Volunteers of America Los Angeles, is seeking a Case Manager Specialist I to provide intensive case management to eligible clients on-site in Los Angeles. You will meet participants weekly, coordinate services, and act as the primary contact for care planning and resource linkage.

A social work-related degree or equivalent experience is required. The role emphasizes advocacy, collaboration with a service team, and ensuring client goals are met through structured action plans and community

Qualifications

• Must pass fingerprint clearance and background checks.
• Ability to work under emotional stress with vulnerable clients.
• Timely completion of required VOALA trainings.

Responsibilities

• Conducts comprehensive screenings and assessments to collect client information and develop a case plan.
• Provide service linkages and support systems to meet identified needs.
• Care coordination and case management of assigned caseload with housing navigation.
• Coordinate individualized planning with clients to meet short- and long-term needs.
• Advocacy for clients before agencies and community settings.
• Capacity building and motivating client progress.
• Outreach to engage participants in programs.

Education

Associate’s Degree in Social Work or related field

Bachelor’s Degree in Social Services related field in lieu of experience

Job description

VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org .

PAY RATE: $23.98 - $25.24 Per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY AND PURPOSE

The Case Manager Specialist I provides intensive case management services to eligible clients, meeting participants at least weekly. The Case Manager is the primary point of contact to coordinate services and care for assigned clients. Each Case Manager handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available, as described below:

DUTIES AND RESPONSIBILITIES

• Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan.
• Provide service linkages and support systems to ensure identified needs are met.
• Care Coordination, Case Management of assigned case load, System and Housing Navigation
• Coordinates individualized planning with clients to meet short- and long-term needs.
• Coordinates case conferences with clients, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals.
• Acts as advocate for client before judicial, community, social service, and administrative bodies as needed;
• Facilitates support groups and client participation as appropriate, Documents and chart group education sessions clearly and concisely.

ESSENTIAL ABILITY ACKNOWLEDGEMENT

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

ESSENTIAL DUTIES:

• Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment.
• Assessment: through individual meetings on a regular basis and as part of Case Management team develop a detailed plan of action to meet the clients needs, set goals and find the necessary resources to meet those goals
• Coaching and Social Support – accompany participants to activities and services, facilitate group education sessions
• Coordinate Care and Case Management of assigned case load as part of team, connecting participants to appropriate services
• Advocacy for participants before other agencies/community settings
• Capacity Building – motivating participant progress
• Outreach and Engagement – Meet participants and bring into programs
• Other duties as required and may be subject to change

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

EDUCATION:

• Associate’s Degree in Social Work or related field or a combination of education and relevant experience (two years’ total).
• Completion of VOALA Case Management training within 6 months of hire.
• Timely completion of required training

EXPERIENCE:

• Minimum 1-year general experience in case management or similar social services role, working with homeless or vulnerable populations OR,
• Bachelor’s Degree in Social Services related field in lieu of experience

PREFERRED QUALIFICATIONS:

• Counseling Certification
• 2 years of experience working with target population
• HMIS navigation

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.