Case Manager/Social Worker - Youth Justice Ongoing/Parent Education

Outagamie County; Appleton (WI); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Full benefits package

Wisconsin Retirement System

Job summary

Outagamie County is seeking a Case Manager/Social Worker to provide professional social work services to individuals and families, addressing health, family, and economic challenges. The role blends Youth Justice case management with parent education, with duties spanning assessments, service planning, counseling, court-related work, and community connections.

The position requires a social work degree (Bachelor’s or Master’s) and relevant licensure/certification.

Qualifications

• Bachelor’s degree in social work or related human services field.
• Active Wisconsin social work certification for YFS.
• Valid driver’s license and vehicle insurance.
• Ability to install car seats.
• Knowledge of social work principles and human development.

Responsibilities

• Assess reports to determine involvement and gather collateral contacts.
• Determine services needed via interviews, home visits, and investigations.
• Arrange services and connect clients with providers to meet needs.
• Provide counseling and protective support for at-risk clients.
• Maintain case histories and ensure confidentiality per policy.
• Prepare court reports and related paperwork.
• Support clients’ inner strengths and resource development.
• Monitor case plans and provide follow-up actions.
• Provide on-call services as assigned.
• Respond to Emergency/Disaster Plan.

Skills

Case management

Counseling

Interviewing

Communication

Documentation

Time management

Conflict resolution

Motivational interviewing

English proficiency

Driver's license

Education

Bachelor’s in Social Work

Master’s in Social Work

Wisconsin social work certification

Tools

Outlook

The Clinical Manager

e-Wisacwis

Dictation

Copy machine

Job description

Case Managers/Social Worker provide professional social work services to individuals and families, helping them overcome personal, family, health, and economic problems.

This position is a split role that includes both ongoing Youth Justice (YJ) case management and parent education services. The successful candidate will be responsible for providing services in both areas and should be comfortable balancing the responsibilities and needs associated with each.

Please note: The position level and title will be determined based on the candidate’s education, experience, and applicable professional licensure or certification upon hire specified below.

Hours: Monday-Friday 8:00am-4:30pm with occasional flexibility required. There are possibilities of comp time

Remote work is available one day per week upon leadership approval after 6 months of employment.

Full Benefits Package available, please see the Benefits tab on our website. We are a part of the Wisconsin Retirement System!

Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting: https://www.outagamie.gov/Our-County/Human-Resources/Employee-Benefits-Information

The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Assess reports to determine validity of the report and legal basis for involvement, observing and interviewing family members, and collateral contacts.
• Determines, through interviews, assessments, home visits, investigations, etc., the range of services needed by individuals, families, explaining the services and discussing the client's rights and responsibilities.
• Recommends services from other resources, arranging for appointments and establishing connections with those providers to meet the clients' needs.
• Provides counseling and protective support services for clients who are in at risk situations.
• Maintains case histories, and completes appropriate paperwork according to department policy while maintaining client confidentiality by following HIPPA and Agency Confidentiality policies.
• Provides court related services including preparing and writing court reports, court conditions, testimony, and other related paperwork.
• Assisting clients in developing inner strengths and maximizing informal supports and resources.
• Foster client's growth by interpreting attitudes and patterns of behavior; explaining and identifying new options and being strength based in the exchange.
• Monitors case plans and provides feedback to clients and other interested parties on follow-up actions required.
• Provides on-call services as assigned.

The Case Manager classification requires a Bachelor’s Degree in Social Work or a human services related field.

• Must possess and maintain a valid driver’s license.
• Documentation of vehicle insurance.
• Ability to install car seats.

The Social Worker - YFS classification requires a Bachelor’s or Master’s Degree in Social Work or a human services related field and an active Wisconsin social work certification.

• Must possess and maintain a valid driver’s license.
• Documentation of vehicle insurance.
• Ability to install car seats.

• Knowledge of and ability to apply social work principles and methods, including having a basic knowledge of human development, neurodevelopmental science, developmental psychopathology, treatment planning, and how to work with vulnerable populations.
• Maintain objectivity and positive outlook while dealing with negative situations using tact and diplomacy while maintaining professionalism.
• Maintain accurate and complete records keeping up with agency documentation policies and maintaining confidentiality.
• Work independently making sound timely decisions and having the skill to determine when supervision is necessary.
• Manage time effectively keeping organized and prioritizing tasks in a manner that keeps up with all of the paperwork demands. This includes being punctual, reliable and dependable keeping with the Agencies work hours.
• Manage conflict through the use of motivational interviewing techniques, conflict resolution techniques and to promote open and transparent communication.
• Knowledge of and ability to use computer software and equipment including Outlook, The Clinical Manager, e-Wisacwis, copy machine, fax and dictation.
• Communicate in English and understand and follow written and oral instructions. This includes having excellent writing skills.
• Ability to lift, carry, push, pull, or otherwise move objects up to 20 pounds, understanding and utilizing proper body mechanics.
• May be required to work extra work hours as required and to perform other duties not normally assigned as required by supervisor/manager.
• Responds to Agencies/Divisions Emergency/Disaster Plan.