Case Manager-Social Worker

Henry-Ford-Health-2; Detroit (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

Henry Ford Health in Detroit is seeking a Case Manager-Social Worker to provide comprehensive psychosocial support to patients and families. You will assess needs, develop care plans, and help navigate transitions from hospital to community-based resources.

This role emphasizes collaboration with interdisciplinary teams, documentation in electronic health records, and adherence to CMS and privacy standards. Three years of clinical social work experience and an LMSW license are preferred.

Qualifications

• Master's degree in Social Work and three years of clinical experience.
• Familiarity with social work practices, case recording, and community referrals.
• Knowledge of CMS, payer requirements, and confidentiality best practices.

Responsibilities

• Conduct psychosocial assessments and develop individualized care plans.
• Provide counseling and supportive interventions to patients and families.
• Coordinate transitions of care to community resources.
• Advocate for patients' rights and navigate insurance and services.
• Collaborate with interdisciplinary teams to create integrated treatment plans.
• Maintain compliant documentation in electronic health records.
• Communicate with patients, families, and partners with empathy and respect.
• Apply clinical judgment in complex psychosocial situations and support unit operations.
• Mentor students and junior staff in social work practice.

Skills

Psychosocial assessment

Care coordination

Documentation

Interdisciplinary teamwork

Counseling

Education

MSW (Master of Social Work)

Tools

EHR systems

Job description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

AFTERNOONS 3:00PM TO 11:30PM

GENERAL SUMMARY

Join our caring healthcare team as a Case Manager-Social Worker, where you'll have the opportunity to make a meaningful difference in patients' lives every day. In this deeply rewarding role, you'll provide comprehensive therapeutic support and compassionate social work services that help patients and families navigate complex healthcare challenges with confidence and dignity. You'll work collaboratively to create seamless, integrated care experiences within our hospital setting while honoring the importance of continuity of care as patients transition to community-based resources. This is an opportunity to bring your clinical expertise, build genuine relationships, and contribute to positive outcomes in a supportive, team-oriented environment where your wellbeing matters too.

KEY RESPONSIBILITIES

• Conduct thoughtful psychosocial assessments and develop individualized care plans that honor patients' clinical, emotional, and social needs across the lifespan, recognizing the unique circumstances of each person and family
• Provide compassionate, evidence-based therapeutic interventions and counseling to patients and families, helping them build resilience and discover healthy coping strategies that work for their lives
• Work alongside patients and families to coordinate smooth transitions of care by building meaningful community partnerships, identifying resources that truly fit their needs, and ensuring supportive follow-up
• Advocate thoughtfully for patients' rights and needs while helping them navigate complex systems including insurance, Medicaid, and community services with clarity and support
• Partner with interdisciplinary healthcare teams to develop integrated treatment plans, sharing your clinical insights in ways that enhance understanding and improve patient outcomes
• Maintain thorough, compliant documentation in electronic health records while upholding confidentiality and the ethical standards of the social work profession
• Communicate with genuine care and respect with patients, families, colleagues, and community partners to build trust and facilitate effective, person-centered care coordination
• Apply your clinical judgment thoughtfully in complex psychosocial situations while contributing to unit operations and continuous quality improvement in ways that reflect our commitment to compassionate care
• Support and mentor students and junior staff, generously sharing your expertise and fostering professional growth and confidence within the social work discipline

Qualifications

EDUCATION/EXPERIENCE REQUIRED

Master's degree in Social Work required. Three (3) years of clinical experience. Knowledge of social work practices, individuals, case recording, chart documentation, community referrals, and effective networking techniques to coordinate services for patient outside of the hospital is required. Familiarity with general medicine psychiatry, psychology and sociology and how social, familial, economic, and individual factors affect how an individual functions required. Knowledge of child and adult protection laws, state Medicaid guidelines, NASW code of ethics (professional standards), and confidentiality and privacy, as applicable to the area of specialty is desired. Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served. Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age-specific needs. Ability to make independent decision regarding clinical, psycho-social patient are and to provide input regarding the organization and functioning of the hospital unit required. Highly effective verbal and written communication skills are necessary to conduct successful counseling, social services, supervision of students, consultation with colleagues and documentation of patient counseling session. Strong collaboration, communication, and interpersonal skills. Excellent organization and time management skills. Knowledge of computers, Electronic Health Records, data base systems and utilization review/case management documentation systems. Desire to work collaboratively and proactively with healthcare teams and other hospital-based interdisciplinary teams. Knowledge of CMS, commercial payer requirements and hospital financial/ reimbursement processes desired. Excellent written/verbal communication skills, critical thinking skills, creative problem-solving skills, good organization, and planning skills. Must be self-directed, have the ability tolerate frequent interruption and work in a fast-paced work environment.

CERTIFICATIONS/LICENSURES REQUIRED

Licensed Social Worker (LMSW) with a valid, unrestricted State of Michigan license. Certification in Case Management (CCM) by the Commission for Case Management Certification (CCMC) or Accredited Case Manager (ACM) by the American Case Management Association preferred.