Case Manager (Shelter)

Covenant House; New York (NY); On-site; USD 49,170,401 - 70,030,571; Full time

Benefits offered by this job

Medical

Vision

Life & Supplemental Life Insurance

Short-term and Long-term disability

PTO: 3 weeks vacation, 10 holidays, 13

Job summary

Covenant House New York is seeking a dedicated Case Manager to deliver direct, supportive services to sexually and physically vulnerable youth in a short‑term emergency shelter. You will work with a multidisciplinary team to promote housing stability and personal growth for 16‑24 year olds.

Reporting to the Program Coordinator, you will develop individualized service plans, document progress, and advocate for youth with community providers while maintaining compliance with regulatory standards.

Qualifications

• Counsel young adults and provide case management services.
• Knowledge of trauma-informed care and resiliency-building.
• Ability to manage multiple projects and hearings with youth.
• Maintain confidential records and documentation in ISPs and service plans.
• Flexibility to work evenings, weekends, and holidays when needed.

Responsibilities

• Provide integrated counseling and case management to youth.
• Collaborate to develop individual service plans and track ISP progress.
• Meet with youth regularly to monitor goals and progress.
• Advocate for youth with external providers and services.
• Maintain confidential records and ensure regulatory compliance.
• De‑escalate crises and respond to emergencies per agency protocol.

Skills

Counseling

Case management

Youth development

Trauma-informed care

De-escalation

Multitasking

Documentation

Education

High School diploma or GED

Job description

Join a Legacy of Hope and Empowerment at Covenant House New York!

For over 50 years, Covenant House New York (CHNY) has been at the forefront of transforming lives by providing comprehensive shelter, housing, and wrap‑around support services for vulnerable homeless, runaway, and exploited youth. As the largest provider of these essential services in New York City, CHNY impacts the lives of over 1,500 young people aged 16‑24 every year.

At CHNY, our doors are open to all young people in need, regardless of race, religion, sexual orientation, gender identity, and expression. Our dedicated team offers various services, including shelter, housing, education, employment, health, mental health support, youth development, and anti‑human trafficking initiatives. We operate with harm reduction and trauma‑informed principles to ensure the best care for our youth.

But our mission goes beyond immediate support. We are passionate advocates for systemic change, influencing public policy, and raising awareness of the critical issues surrounding youth homelessness. Our ultimate goal is to provide a safe refuge and empower young people to build a brighter future founded on compassion, unconditional love, and absolute respect.

Join us in making a difference in the lives of countless young people. Join a team that inspires long‑term transformation and hope.

About the role

The Case Manager provides direct physical and supportive services to the young people we serve in Covenant House New York’s short‑term emergency Youth Shelter, in a positive and nurturing manner, using an integrated, multidisciplinary team approach. Reporting to CHNY’s Program Coordinator, the Case Manager will support a culture that successfully achieves meaningful results for the young people we serve.

What you’ll do

• Provides integrated counseling and case management services that effectively engage young adults and promote personal growth and wellness, housing stability, and ongoing accomplishment of service plan goals.


• Collaborates with youth to assess strengths and challenges and develop an individual service plan that reflects the youth’s progress and stated goals.


• Meets with youth regularly to determine progress with goals identified in the ISP.


• Advocates on behalf of youth with outside service providers and other collateral services.


• Creates and maintains confidential records, charts, and logs for youth, documenting all relevant information from individual and group interventions and with collateral services.


• Ensures that youths’ files are compliant with all regulatory and other requirements.


• De‑escalates crises; attends to emergencies following agency protocol, as needed.

Qualifications

• If no Bachelor's degree is required, High School or GED is required, with one (1) year of experience in a residential setting working with adolescents preferred.


• Strong skills in leading groups, taking the lead in collaborating with internal and external departments.


• Demonstrated knowledge of and experience working directly with young people through approaches emphasizing resiliency, strength‑based youth development, and trauma‑informed care required.


• Strong multi‑tasking skills with demonstrated ability to manage multiple projects at once required.


• Excellent verbal, written, and problem‑solving abilities and an upbeat demeanor are required.


• A strong focus on child protection and ensuring the safety of residents is required.


• Experience working with diverse groups is required.


• Overall flexibility in work schedule required, including weekends, evenings, and holidays if needed.


• Experience utilizing evidence‑based and other social service models preferred.


• Dedicated to the mission of Covenant House.

Covenant House New York offers a rich package of benefits, including but not limited to:

• Medical


• Vision


• Life & Supplemental Life Insurance


• Short‑term and Long‑term disability insurance


• Eligibility for medical benefits begins on the date of hire


• PTO includes three weeks of vacation in the first year, ten holidays, 13 sick days, five personal days, and birthday days off


• 403b with employer contribution after 12 months

The pay range for this role is:

20.80 - 20.80 USD per hour (41st ST - SHELTER)