Case Manager (Service Coordinator)

Chesterfield County, Virginia; Chesterfield Court House (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Mental Health Support Services (MHSS) in Chesterfield County is seeking a Service Coordinator who enjoys helping children and adults with intellectual and developmental disabilities reach their goals. The role focuses on holistic support for individuals, families, and communities.

Candidates should hold a Bachelor's in a human services field, have two years in a related setting, and be prepared for pre-employment checks. English and Spanish fluency is encouraged.

Qualifications

• Bachelor's degree in a human services field; two years of experience in a human services field; or an equivalent combination of training and experience.
• Two (2) years of direct service to those with ID and DD preferred; QDDP designation preferred.
• Bilingual English and Spanish encouraged to apply.

Responsibilities

• Connects to and monitors community services for children and adults with intellectual and developmental disabilities;
• Acts as an advocate to ensure rights and access to needed services;
• Conducts comprehensive assessments to understand needs and strengths;
• Develops personalized service plans with goals and supports;
• Provides ongoing support to individuals and their families, including education about available services and navigating the system;
• Prepares and maintains casework documentation (case histories, assessments, treatment plans, progress notes, correspondence);
• Performs other work as required.

Skills

Case management

Interviewing clients

Communication skills

Bilingual English/Spanish

Electronic health record experience

Education

Bachelor's degree in a human services field

Job description

Who We Are:

Mental Health Support Services (MHSS) is the provider of mental health, developmental disabilities, and substance use disorder services for children and adults in Chesterfield County. The Service Coordination program is currently seeking a Service Coordinator who has a passion for working with children and adults with intellectual and developmental disabilities and helping them reach their desired goals. Our team takes a holistic approach, focusing not just on the individual with the disability, but also on their family and community!

Minimum Qualifications:

Bachelor's degree in a human services field, such as psychology, sociology, rehabilitation counseling, or a related field; two years of experience in a human services field; or an equivalent combination of training and experience. Two (2) years of direct service to those with Intellectual Disability (ID) and Developmental Disability (DD) diagnosis preferred. Qualified Developmental Disabilities Professional (QDDP) designation preferred. Those candidates with written and verbal fluency in both English and Spanish are encouraged to apply.

Required Knowledge, Skills, and Abilities:

Working knowledge of case management methods, practices, and procedures. Ability to interview clients to identify deficiencies in personal, social, economic and health needs; to work in a multi-disciplinary team environment providing treatment and rehabilitation services; to communicate effectively orally and in writing; to operate a personal computer and related software and other standard office equipment; to develop and maintain effective working relationships with internal and external customers. Knowledge of various development disabilities, their impacts, and best practices for support including the Developmental Disability (DD) Waiver System preferred. Experience with an electronic health record preferred.

Additional Requirements:

Current valid driver’s license and good driving record required. Based on the Virginia DMV point system, records must not reflect a total of six or more demerit points within the twenty-four months preceding the anticipated hire date, or one major violation of six demerit points within the preceding thirty-six months. Out-of-state driving records must be obtained by applicant and presented at time of interview. Records must reflect at least three years of history and be dated within thirty days of interview date.

Pre-employment drug testing, FBI criminal background check and education/degree verification required.

Duties:

Duties include but are not limited to the following:

• Connects to and monitors community services for children and adults with intellectual and developmental disabilities;
• Acts as an advocate for individuals ensuring that their rights are upheld and that they receive the services and supports they need;
• Conducts comprehensive assessments to understand the individual's needs and strengths; develops personalized service plans that outline goals and necessary supports;
• Provides ongoing support to individuals and their families, including education about available services and strategies for navigating the system;
• Prepares and maintains casework documentation as required in the delivery of services (e.g. case histories, assessments, treatment plans, progress notes, correspondence) and;
• Performs other work as required.

This position is a part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications and experience.

Monday - Friday; 8:30 a.m. - 5:00 p.m.

Mental Health Support Services