Case Manager (Scatter Site Brooklyn)

Postgraduate Center for Mental Health; New York (NY); On-site; USD 47,000 - 50,000; Full time

Job summary

The Postgraduate Center for Mental Health is seeking a Case Manager for their Scatter Site program in Brooklyn. In this entry-level role, you will provide essential support and counseling to residents, assist with service plans, and document progress while ensuring a safe environment. Ideal candidates will possess a bachelor's degree in a human services discipline, along with strong interpersonal and crisis management skills. This opportunity is perfect for those looking to make a positive impact in the mental health field while working within a dedicated team.

Qualifications

• Minimum 2 years of experience as Case Manager or Counselor.
• Ability to manage crises and de-escalate situations.
• Experience with assessment techniques.

Responsibilities

• Provide supportive counseling and document case records.
• Implement individual service plans for residents.
• Conduct assessments and manage crises effectively.

Skills

Customer Service

Interpersonal Skills

Oral Communication

Written Communication

Time Management

Judgment

Education

Bachelor’s Degree in Human Services or related field

Associate Degree in Human Services (5+ years experience may substitute)

Tools

Microsoft Office

Foothold AWARDS

Job description

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Description

Description

JOB SCOPE: The Scatter Site Case Manager provides supportive counseling to assist residents in achieving individual long and short-term goals and objectives, and crisis intervention as required by individual residents. Major areas of responsibility include providing and documenting individual and group services, monitoring the safety and security of resident apartments, providing good customer service, and exercising good judgment in managing crises.

ESSENTIAL FUNCTIONS:

• Work with an assigned caseload of residents to provide support services.
• Interact appropriately with residents in the field and act as a role model for program
  
  
  

participants.

• Implement individual service plans to assist residents in attaining rehabilitation goals.
• Maintain, develop and document accurate case records, regular progress notes and
  
  
  

service plans, when needed, and as promulgated in PCMH Policies and Procedures.

• Offer instruction and service delivery in any of 11 different service categories through role
  
  
  

modeling, guidance, assistance, and support.

• Conduct assessments of residents, including but not limited to Functional Assessments,
  
  
  

Employment Assessments, Nicotine Assessments, Substance Abuse Assessments, or any other

evaluation necessary to drive care and the delivery of services.

• Provide counseling to clients/residents as required.
• Lead recreational, counseling, and other rehabilitation groups.
• Escort clients in the community to medical, benefit, or other pertinent appointments.
• Coordinate and participate in community activities.
• Manage crises and intervene appropriately to minimize risk of potential harm to residents, staff,
  
  
  

and damage to property. Notify appropriate supervisor and document events on the appropriate

forms.

• Assess and respond to resident situations, including the utilization of de-escalation techniques.
• Report crises, untoward incidents, and emergencies immediately to the clinical staff on call
  
  
  

and document such events in incident reports, and on appropriate forms in a timely manner.

• Conduct apartment inspections and provide support to clients with regard to apartment
  
  
  

maintenance and repair issues.

• Participate in residential staff meetings.
• Adhere to personnel and residential policies and procedures as outlined in the PCMH Personnel
  
  
  

Policies and Procedures Manual and the Residential Policies and Procedures Manual.

• Performs other duties, consistent with the goals and objectives of the program, as assigned by
  
  
  

the Program Director or Regional Director for Residential Services.

Qualifications

KNOWLEDGE:

• Microsoft Office
• Foothold AWARDS
  
  
  

SKILLS AND ABILITIES:

• Strong customer services skills
• Excellent interpersonal skills and ability to relate to residents.
• Strong oral and written communication skills
• Ability to effectively manage time
• Good judgment
• Ability to appropriately assess and respond to situations, including ability to de-escalate
  
  
  

residents.

• Ability to remain calm and focused in emergency situations and respond to crises
• Ability to work effectively with others and demonstrate conflict resolution skills
• Ability to develop and network with community resources
  
  
  

EDUCATION AND EXPERIENCE:

• A minimum of a Bachelor’s Degree, preferably in a Human Service discipline, is required. Minimum of two years of experience working as a Case Manager, or Counselor in a residential, mental health or related setting.
• An Associate Degree, preferably in a Human Service discipline, may be substituted for adequate experience (5+ years).

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Mental Health Care

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