Case Manager - Rustin

LANTERN COMMUNITY SERVICES, INC; New York (NY); On-site; USD 38,000 - 45,000; Full time

Job summary

Lantern Community Services, Inc. is seeking a Case Manager for Rustin House, a supportive housing site in New York, NY.

The role focuses on stabilizing residents, maintaining housing stability, and helping clients achieve physical, emotional, vocational, and social goals. The position requires a minimum of 2 years in social services, a High school diploma/HSE/GED, and a valid Food Handler’s License (or ability to obtain within 6 months).

Qualifications

• High school diploma, HSE or GED required.
• A minimum of 2 years of social services experience required.
• Possession of a valid Food Handler’s License, or the ability to obtain one within six months of hire, is required.
• Highly organized and able to manage a diverse caseload of clients with diverse needs.
• Experience with homelessness, mental illness, substance abuse, and/or low-income populations.

Responsibilities

• Provide case management services for tenants and support housing stability.
• Utilize a harm reduction approach to support clients with mental health and substance use issues.
• Conduct regular apartment visits and escort residents to appointments as needed.
• Develop safety plans and de-escalate crises with team collaboration.
• Maintain documentation for all cases and reporting requirements.
• Participate in supervision and staff meetings to ensure best practices.

Skills

Case management

Harm reduction

Crisis management

Documentation

Education

High school diploma/HSE/GED

Food Handler’s License

ETO (electronic case management)

Tools

ETO

Job description

Status: Full-time, Mon - Friday (hours may vary)

FLSA Classification: Non-Exempt

Job Location: New York, NY

Hourly range: $27.47 - $32.96

Objective

Our mission is to create and sustain a strong, effective community that acknowledges and responds to the potential, achievements, and interdependence of its diverse members. The ideal candidate will have solid clinical knowledge as well as experience working with individuals that have been impacted by mental health illness, substance abuse, legal, criminal justice, and medical issues. Lantern is seeking an experienced Case Manager for Rustin House, one of Lantern's supportive housing communities. The Case Manager will be expected to assist this population in stabilizing their lives, maintaining their housing stability, and attaining their physical, emotional, vocational, and social goals. Case Managers are responsible for assessing the needs of the client, linking clients to services, and planning a course of action toward stabilization and re-housing. They will also be monitoring progress, and documenting client contacts.

• This is a full-time position with a regular daytime schedule that may include 1-2 evening/late shifts. Lantern staff may be asked to change their work schedule and hours depending on the operational needs of the site and the agency.

Essential Functions

Provide services ranging from concrete services (benefits and entitlements), to case assistance and management, group programming, individual counseling/support, advocacy, resources, and referrals, for tenants. Utilize a harm reduction approach to support a diverse caseload of formerly homeless individuals around issues of mental health and substance use. Actively engage residents through regular apartment visits, community outings, and escorts to appointments as needed. Develop safety plans for residents and work with the team to de-escalate clients and collaboratively manage crises as they arise. Maintain current documentation required for all cases, from all agencies necessary for reporting purposes, including progress notes, case contacts, and all case summaries required. Participate in staff and clinical meetings and individual supervision to ensure best practices in the performance of role responsibilities.

Required Education And Experience

High school diploma, HSE or GED, required. A minimum of 2 years of social services experience required. Possession of a valid Food Handler’s License, or the ability to obtain one within six (6) months of hire, is required. Highly organized and able to manage a diverse caseload of clients with diverse needs. Able to work well under pressure including in crisis situations and able to be flexible with work schedule when necessary. Experience with ETO, or other electronic case management systems. Experience working with the homeless, mentally ill, substance abuse, and/or low-income populations.

Work Environment

This job operates in a supportive housing site in New York, NY, and works with a population who may suffer from mental illness, substance abuse, disability, HIV/AIDS, and/or other health issues.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs, and/ or kneel. Occasionally the employee will have to lift and/or move up to 10 pounds.

Note

Lantern Community Services provides equal employment opportunities to all employees and applicants for employment. Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities. Lantern welcomes individuals of all backgrounds and experiences regardless of race, ethnicity, national origin, color, sex, sexual orientation, gender identity or expression, age, marital status, political belief, pregnancy, religion, immigration status, veteran status, class, creed, mental or physical disability, and any other characteristic protected by federal, state, and local law.